Use this toolkit for preparing your own Blue Ocean

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Frog’ deck Designing the Design Problem

This talk is about how to marry your innate skills in creative problem solving with the evolving practice of “problem making” to better serve both clients and …Source: www.slideshare.net

See on Scoop.itDesigning design thinking driven operations

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CxM in the IoT: the case for service verticals integration

A provocative view in the the domain of Internet of Things.
An attempt to address the fragmentation as a key element endangering the diffusion of an IoT ecosystem and disrupting the Customer Experience.

Source: www.slideshare.net

See on Scoop.itDesigning design thinking driven operations

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The State of B-to-B Customer Experience in Europe | SiriusDecisions

Megan Heuer discussed insights from SiriusDecisions’ recent customer experience survey during SiriusDecisions’ 2014 Summit Europe.

Source: www.siriusdecisions.com

See on Scoop.itDesigning design thinking driven operations

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Five Levels of Big Data Maturity in an Organisation

Developing and implementing a Big Data strategy is not an easy task for organisations. This infographic shows five levels of Big Data maturity in companies.

Source: www.bigdata-startups.com

See on Scoop.itDesigning design thinking driven operations

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7 Key Metrics To Measure Twitter Campaign Performace – A Haiku Deck by Silvia Rodriguez-Donaire

7 metrics that will help us to know, measure and analize factors to assess the Twitter campaign performance

Source: www.haikudeck.com

See on Scoop.itDesigning design thinking driven operations