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EIT ICT Labs Idea Challenge

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Fred Zimny‘s insight:

You have a vision how to revolutionise the information and communication technologies of tomorrow? We have what it takes to get your business up and running!Submit your idea and become part of the unique European innovation ecosystem of EIT ICT Labs.

See on ideachallenge.eitictlabs.eu

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Designing the future of public services: collaboration

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CIPD Forum’s People Challenges of Collaboration Conference April 16th 2014 Credit to our friends at 100% Open for sharing their experiences of collaboration …

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Customer experience 360

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Return On Experience The insights and research that show tangible business benefit to good customer experience. April 2014

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Service Design 5: Customer Service

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Fifth lecture on service design at KISK of Masaryk University, Brno, Czech Republic. This time on importance, key principles and best practices of customer service.

See on www.slideshare.net

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CX Journey™: The Five Agreements of Customer Experience

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In today’s post, I apply the Four Agreements, plus one, to customer experience. While I can’t help you achieve personal freedom or happiness in your life, I take a stab at translating the Agreements to customer freedom and happiness.

See on www.cx-journey.com

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Capitalizing on Customer Lifetime Value – 1to1 Media

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Capitalizing on Customer Lifetime Value 1to1 Media While brands recognize the importance of customer lifetime value, many fail to calculate its true impact, for most are still unable to offer the type of holistic customer experience that builds…

See on www.1to1media.com

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How big data is transforming public services – expert views – The Guardian

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The Guardian How big data is transforming public services – expert views The Guardian Data and analysis should be able to help most with: “Better targeting services, evaluating what works, identifying early interventions (especially important given…

See on www.theguardian.com