Photocredit: Miss Annie: These days
Why are our experiences with telcos, insurance companies, airlines, banks and other services regularly so awful? The answer is usually because they have “just (RT @maindmaster: Open lecture by @apolaine on #ServiceDesign for #MultichannelExperiences.
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Organizations need to think in terms of dynamic ecosystems of value if they are to compete as effective digital enterprises, cautions Forrester Research.Author informationStuart LauchlanStuart Lauchlan has been tracking and commenting on the…
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