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Your User is a Hero: Applying Joseph Campbell’s “Monomyth” to User …

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Chances are, you’re already using User Journeys to plan how people will interact with products you design. Writers have been doing this for centuries – creat…

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Digital Transformation and the Digital Customer Experience

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Business success in the era of digital transformation requires a thorough understanding of the digital customer experience (DCX). Businesses that embrace digital…

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Heads-Up Leadership … leading a customer revolution

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by Peter Fisk
“Business is ultimately about people, not about brands or buildings, products or messages. And that’s why I can tell so much from the leader of a business.

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Report: The State of Customer Experience Management, 2014

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We just published a Temkin Group report, The State of CX Management, 2014. It examines the CX efforts within more than 200 large companies. Here’s the executive summary: We surveyed more than 200 l…

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Bruce Sterling – Fantasy prototypes and real disruption – NEXT Berlin Video

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NEXT Berlin Video (RT @dusseldorp: Last year @bruces closed #NextBerlin on real disruption http://t.co/ajRv9QEcx5 – 6May @doctorow will on liberation http://t…)…

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How to gain from a bubble | Inspiration4

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ascinating to get fundamental understand how theoretical concepts support the permanent rise of our jobs as design thinkers. How can you involve your manager in an organizational change? 

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