Quote

If you have a hammer… the UX perspective on Service Design

Companies transitioning to service design from UX run the very real risk of projecting a skill set and perspective onto a problem space that is much more than an extension… [...] The post If you have a hammer… the UX perspective on Service Design…

Source: www.meldstudios.com.au

See on Scoop.itDesigning design thinking driven operations

Quote

Social is the Key to Customer Experience | Phar…

Organizations in the midst of digital transformation need to take another look at how they are managing overall customer experience throughout the complete customer journey.

Source: www.scoop.it

i believe in social but it is one of the keys

See on Scoop.itDesigning design thinking driven operations

Quote

Watcching Dan Keldsen and Daniel Pink discussing To Sell is Human – YouTube

Interview by Dan Keldsen, Author of The Gen Z Effect: The Six Forces Shaping the Future of Business Several years ago…

Source: www.youtube.com

See on Scoop.itDesigning design thinking driven operations

Quote

Dave Gray on Work Like a Network and the Role of Hierarchies – CMSWire

 It’s been two years since Dave Gray published “The Connected Company” with Thomas Vander Wal.

Source: www.cmswire.com

I hope this stimulates you to read his book "The Connected Company"

See on Scoop.itDesigning design thinking driven operations