Today, the only constant is change… And the rate of change is increasing. You either disrupt yourself, or someone else will. For any company, sitting still equals death. I believe that we are now… (A tsunami of change is coming.
“People want consistent relationships, not customer service.” (“Service Catalogs are the phonebooks of IT Management, no one shops at work.” via @GoToAssist http://t.co/xlZbJRe9MV
Not relationships, merely encounters