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In today’s post, I apply the Four Agreements, plus one, to customer experience. While I can’t help you achieve personal freedom or happiness in your life, I take a stab at translating the Agreements to customer freedom and happiness.
See on www.cx-journey.com
Capitalizing on Customer Lifetime Value 1to1 Media While brands recognize the importance of customer lifetime value, many fail to calculate its true impact, for most are still unable to offer the type of holistic customer experience that builds…
See on www.1to1media.com
The Guardian How big data is transforming public services – expert views The Guardian Data and analysis should be able to help most with: “Better targeting services, evaluating what works, identifying early interventions (especially important given…
See on www.theguardian.com