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This entry was posted on 2009/06/21 at 10:02 and is filed under CRM, Enterprise 2.0, Social Media, Web 2.0 and Information Technology, , Front Office and Customer Service Operations, Knowledge management, Performance management , Links, Misc. & Tweets and Vision, visionaries, vision things, trends. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.