Archive for July 2009
The five myths of customer service: What you don’t know is hurting your business | Retail Customer Experience
Posted by: fredzimny on: 2009/07/31
I was rather enthouisastic about John Goodman’s latest book. This item written by him elaborates some of his points.
Always nice to observe the similarities and differences between retail and service operations! Wonder to what extent they will converge now more and more goods are becoming commodities!
Post found at http://www.retailcustomerexperience.com/article.php?id=1231&na=1 John Goodman • 25 Jun 2009
Retailers usually [...]
5 +2 facts you cannot ignore as a customer service manager
Posted by: fredzimny on: 2009/07/30
Source: http://www.returnonbehaviormagazine.com/articles-of-interest/5-2-facts-you-cannot-ignore-as-a-customer-service-manager.html
Whenever you attend marketing, management or customer service conferences, or speak to management consultants, for that matter, you are bound to hear a whole bunch of quotes and “buzz-sentences” again and again.
For your benefit, TeleFaction brings you selected facts that are important for most businesses and organizations. The survey source is written in [...]
Resolution: saving costs by being a supportive manager
Posted by: fredzimny on: 2009/07/30
Operations is about people and much less about processes or technology. People are paramount is one of my resolutions for 2010 (and actually already know). This found post support this view!
http://blog.managers.org.uk/post/Supportive-managers-can-save-on-costs-005.aspx
by Aditi Charanji 30. juli 2009 10:31
A new research project will look at how managers fair when they better support employees work and family demands.
The [...]
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