Hyped and hoped.
Being a fan of enterprise 2.0 and social web it is always good to reflect on authors who have a more realistic view of the things I’m so passionate about. That’s why I included this post. I will scan my feeds to find if i can have a raving review of the enterprise [...]
Archive for July 1st, 2009
Just an assessment of the Enterprise 2.0 Conference
2009/07/01Posted in CRM, Enterprise 2.0, Social Media, Web 2.0 and Information Technology,, Front Office and Customer Service Operations, Knowledge management, Performance management, Vision, visionaries, vision things, trends |
Tags: Business, Enterprise 2.0, Gartner, Lockheed Martin, social, Social web, Trends, Vision, Ways of Seeing
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Maturity models of Enterprise 2.0
2009/07/01Maturity Models of Enterprise 2.0
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Enterprise 2.0 Free e-book (fredzimny.wordpress.com)
Contribute to key debates in Enterprise Social Software (cmswatch.com)
New Social Software and Collaboration research (cmswatch.com)
Building an open source stack for social software (fastforwardblog.com)
How Much Scale Is Needed in Enterprise 2.0 [...]
Posted in CRM, Enterprise 2.0, Social Media, Web 2.0 and Information Technology,, Front Office and Customer Service Operations, Knowledge management, Performance management, Vision, visionaries, vision things, trends |
Tags: Business, Enterprise 2.0, Social Enterprise, Social network, Social software, Technology, Transition, Trends, Vision, Ways of Seeing
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Will HR-policies reflect the new job requirements of knowledge workers?
2009/07/01The first assumption I make here is that knowledge workers are passionately interested in the return on investment of their activities (value-added work, non value added work or my nightmare work required by unfunded mandates).
The second assumtion I make is – based partially on my own behavior and experience – that these workers focus on [...]
Posted in CRM, Enterprise 2.0, Social Media, Web 2.0 and Information Technology,, Front Office and Customer Service Operations, Knowledge management, Performance management, Vision, visionaries, vision things, trends |
Tags: Books, Brand Velocity, Business, Change, Information Technology, Jack Bergstrand, Knowledge management, Matty Franklin, Personal Productivity, Peter Drucker, Rick Warzman, Stephen Covey, Transition, Trends, Vision, Ways of Seeing
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Love at first sight: On John Goodman’s Strategic Customer Service
2009/07/01Just started reading this book and indeed love at first sight. One can notice the influences of quality, lean but also more general management thinkers as Jim Collins.
Source http://custserv.gbwatch.com/?p=960 30 Jun 2009
What makes this book useful is that it covers a lot of ground to improve customer experience: from the methodologies, to the finance (or [...]
Posted in CRM, Enterprise 2.0, Social Media, Web 2.0 and Information Technology,, Front Office and Customer Service Operations, Knowledge management, Performance management, Recovery and the way out of the crisis, recession and depression, Vision, visionaries, vision things, trends |
Tags: Books, Business, Change, CRM and Web 2.0, Customer experience, Customer Service Management, customerservice, Johm Goodman, Pavel Morozov, Transition, Trends, Vision, Ways of Seeing
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Blown to bits:Seth and Malcolm arguing
2009/07/01Image byhttp://www.prestonlee.com/archives/67
via CrunchBase
A Seth Godin item a day, keeps your depression away.
I always like the wordings of Seth Godin.
And of course i prefer his writings because I can agree and he challenges. So also in this found post.
I would like to add another dimension. As time and information gets free, what does this imply [...]
Posted in Vision, visionaries, vision things, trends |
Tags: Blown to Bits, Business model, Change, Chris Anderson, Knowledge management, Malcolm, Newspaper, Personal Productivity, Seth Godin, Transition, Trends, Ways of Seeing, Wired
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