Examples of Key benefits of Online Customer Service Communities

Found at www.customerthink.com
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Who rules who: you or your brain

Brain Rule #7: Sleep
View more presentations from Mark Pearson.
See also this post on my blog What all presenters need to know

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This might help yu managing your reputation cycles

Nice graph from Laurel Papworth. Although I would prefer level. Anyway, create a context, connect or not and start compact acting (or not)
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Connecting outside the walls to speed up innovation

This blog deals with creating mental models (constructs), connecting to them and acting accordingly.
It is often mentioned but people in organizations accountable for innovation can rely on outside to speed up innovation. Connecting may boost the innovation productivity. This found post reflects on that concept!
http://knowledge.wharton.upenn.edu/article.cfm?articleid=2272
published: June 24, 2009 in Knowledge@Wharton

Whether it’s a [...]

Slideshow presenting knowledge sharing in the sciences

Knowledge Sharing in the Sciences – 8JPL
View more presentations from Kaitlin Thaney.

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Sign of hard times: Rob Horning on Slowing down

I am not an fan of people who claim that innovation is going too fast.
On the contrary, I see a lack of innovation in many fields (information technology excluded) but also a strong rise in productivity (information workers and knowledge workers included).
As stated in this found post: it is the construct people make, the [...]

How the 7C’items of Shell reflect not the changing times

Image via Wikipedia

According to Shell’s ceo Jeroen van der Veer, these are the 7 relevant C’s for him (Source de Volkskrant).

Cash

Clients

Cost (cutting)

Capital (cheaper)

Cycle (high intensity managing and monitoring)

Competition

Communication (internal and external)

Being an operational manager, who believes that an order suggests importance I would sort out the items in a different way.
Being a world citizen I [...]