U.S Consumer preferences for company usage of social media

Posted by: fredzimny on: 2009/07/04

In: CRM, Enterprise 2.0, Social Media, Web 2.0 and Information Technology,| Front Office and Customer Service Operations, Knowledge management, Performance management| Misc. & Music| Vision, visionaries, vision things, trends
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Consumer social media preferences Source: www.customerthink.com

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Tags: Brand, Change, CRM and Web 2.0, Customer experience, Customer Service Management, Making sense of leadership, Operations, Social Enterprise, Social media, Social network, Transition, Trends, Vision, Ways of Seeing

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