Archive for July 6th, 2009
2009/07/06
Registration Now Open!
July 6, 2009
Critical Mass 2009 is now open for registration… and will remain open through July 22nd!
Critical Mass 2008 Book Award Winners: © Andy Freeberg, Céline Clanet, & Priya Kambli. Previous Book Award Winners include Amy Stein, Sage Sohier, Camille Seaman, Peter Van Agtmael, Hiroshi Watanabe, Donald Weber, Joni Sternbach, and Louie [...]
Posted in Links, Misc. & Tweets |
Tags: Andy Adams, Critical Mass 2009, Flak Photo, Helen Levitt, Photographer, Photography
1 Comment »
2009/07/06
The Worst Leaders:
Lack energy and enthusiasm. They see new initiatives as a burden, rarely volunteer, and fear being overwhelmed. One such leader was described as having the ability to “suck all the energy out of any room.”
Accept their own mediocre performance. They overstate the difficulty of reaching targets so that they look good [...]
Posted in Vision, visionaries, vision things, trends |
Tags: Alessandro Villa, Books, Change, Interpersonal skills, Making sense of leadership, Personal Productivity, Vision, Ways of Seeing
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2009/07/06
Having my roots in contact center management, I’m aware of the trends as mentioned in this found post.
Great for me to reflect on (and actually, our company is adopting fast), connect on and starting acting.
However, regular readers of my blog know that i have my beliefs.
One of my beliefs is that mostly goods and services [...]
Posted in CRM, Enterprise 2.0, Social Media, Web 2.0 and Information Technology, |
Tags: Brand, Business, Change, CRM and Web 2.0, Customer experience, Customer relationship management, Customer Service Management, customerservice, Facebook, Information Technology, Marketing, Social Enterprise, Social media, Social network, Technology, Twitter, Vision, Ways of Seeing
5 Comments »
2009/07/06
For the reasons read this found item. It is all about constructing an environment and connecting to it. And the way you act is up to you!
Found at http://www.businessinsider.com/why-i-hate-social-media-2009-6 by Matt Jones 20/06/2009
Why I Hate Social Media
At the risk of being branded a heretic or perhaps just being shown the door by my agency HR [...]
Posted in CRM, Enterprise 2.0, Social Media, Web 2.0 and Information Technology,, Front Office and Customer Service Operations, Knowledge management, Performance management, Vision, visionaries, vision things, trends |
Tags: Blog, Blown to Bits, Business, Change, CRM and Web 2.0, Front Office and Customer Service, Human resources, Information Technology, Katherine Squier, Marketing, Mass media, Matt Jones, Operations, Social media, Technology, Transition, Trends, Ways of Seeing, Web 2.0
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2009/07/06
Good posting to see the customer service context constructed from the customer itself. Up to you to connect at the professional or (even better and) personal level.
Found at http://www.wisebread.com/how-to-be-the-best-customer
Posted July 3, 2009 – 10:26 by Torley Wong
We’ve no shortage of “How to do good customer service” articles designed to be applied from the company’s side. [...]
Posted in CRM, Enterprise 2.0, Social Media, Web 2.0 and Information Technology, |
Tags: Alessandro Villa, Business Services, Consulting, CRM and Web 2.0, Customer experience, Customer Management, Customer relationship management, Customer Service Management, customerservice, Front Office and Customer Service, Market, Operations, Torley Wong, Vision, Ways of Seeing
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my 'currently-reading' shelf:
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