Just another assessment of the E 2.O Conference: How Beautiful it is, and How Easily it can be Broken

As promised another post about the Boston Enterprise 2.0 Conference as a successor of an earlier post.
Source: http://andrewmcafee.org/2009/06/how-beautiful-it-is-and-how-easily-it-can-be-broken

June 29 2009

The Enterprise 2.0 conference took place last week in Boston, and was by all accounts a large success (I am on its advisory board).  If you couldn’t make it, a good way to get an idea [...]

Are lean and six sigma Prepared for the 3-Dimensial, Customer-Centric Processes you manage?

Midst April I already posted an item from Dick Lee in which he explained why LEAN and Sixma is hard to implement within Customer Service.
I did and do not agree!
Why?
If lean is about waste and SS about defects, both concepts (and believe me they are concepts), those concepts can be implemented in a way [...]

Social Media based Customer Experience Strategy

Again tools are secondary as stated before.  People and process are dominant.
Found at http://www.customerthink.com/blog/social_media_based_customer_experience_strategy
Jul. 06, 2009

By Axel Schultze, Social Media Academy
The real underlying power in Social Media is a new customer experience model. Too many hip “social media campaigns” failed because it was just old ideas blasted into a new world. Too much money was [...]

How to ensure knowledge sticks after redundancy

There (s)he goes!. How many managers realize the value of the human capital walking away and taking with them a lot of knowledge. In this depression era this post may help you to minimize the economic loss of lost knowledgde.
Found at http://blog.managers.org.uk/post/How-to-ensure-knowledge-sticks-after-redundancy-6362.aspx by Afrian Gaske;

The corporate world is undergoing something similar at this very moment.  [...]

Oops, remarkable artefacts! Artist facts of Andy Freeberg 07/07/2009

Looking at the artefacts of Andy Freeberg Photography
tags: no_tag

Posted from Diigo. The rest of my favorite links are here.
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