Sound management guidelines written down in this post.
One thing that intrigues me is if the underlying principle of a community is always a relationshop. Or can a community exists by only encounters by people who have temporarily something common (and actually this is my point of view and call it therefore commonity).
Found at http://www.customerthink.com/blog/can_communities_pay_off
By Françoise [...]
Posted in CRM, Enterprise 2.0, Social Media, Web 2.0 and Information Technology, |
Tags: Business, Business Services, CRM and Web 2.0, Customer experience, Customer Management, Customer relationship management, Customer Service Management, customerservice, David Bellemere, Françoise Tourniaire, Marketing, Sales and Marketing Productivity, Service 2.0, Social Enterprise, Social media, Social network, Technology, Transition, Trends, Vision, Ways of Seeing
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Addicted to add another post to this collection considerations of the E 2.0 Conference~!
Found at http://www.personalinfocloud.com/2009/07/enterprise-20-wrapup.html by Thomas van der Wal 7/7/2009
Each year the Enterprise 2.0 Conference has been different for me, this was my third year in a row attending. Two years ago there were a organizations trying these tools (other than on a [...]
Posted in CRM, Enterprise 2.0, Social Media, Web 2.0 and Information Technology,, Front Office and Customer Service Operations, Knowledge management, Performance management, Vision, visionaries, vision things, trends |
Tags: Vision, Ways of Seeing, Transition, Trends, Information Technology, Enterprise 2.0, Social Enterprise, Business, Twitter, Booz Allen Hamilton, Lockheed Martin, Nikola Tamindzic, opensource
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