More decks about technology, process, people and leadership

It was a request to deliver for someone some insights with regard to the fundamental trends in customer service. After scanning the serve4impact’s artefacts I believe that these documents will give you an excellent overview. The subsections are technology, processes, people and leadership.

charikichi:<br /><br /><br />
Girls Bicycles T-shirt White” /></p>
<p>Technology</p>
<p><a href=http://www.slideshare.net/fred.zimny/mc-kinsey-quarterly-how-social-technologies-are-extending-organizations

http://www.slideshare.net/fred.zimny/booz-co-shoppermarketing50

http://www.slideshare.net/fred.zimny/us-fed-techtrends2011091211

freelovemoney:</p><br /><p>All sizes | www.synchrodogs.com | Flickr - Photo Sharing!<br /><br />Processes

http://www.slideshare.net/fred.zimny/andy-neelys-from-processes-to-promise

http://www.slideshare.net/fred.zimny/dmis-producing-customer-happiness

People

http://www.slideshare.net/fred.zimny/trends-global-employeeengagementfinal

http://www.slideshare.net/fred.zimny/consumer-futuresexecsummarywebreducedsize-1

http://www.slideshare.net/fred.zimny/booz-co-businessprocessempowerment

http://www.slideshare.net/fred.zimny/ciscos-work-life-innovation-smart-work

http://www.slideshare.net/fred.zimny/at-kearney-what-do-matureconsumerswant

http://www.slideshare.net/fred.zimny/bcgs-report-creating-people-advantage-2011

http://www.slideshare.net/fred.zimny/bcg-high-performance-organizations-the-secrets-of-their-success

http://www.slideshare.net/fred.zimny/booz-co-strategicapproach-to-selfservice-capture-the-value-avoid-the-pitfalls

http://www.slideshare.net/fred.zimny/accenture-retail-metailing

(via classics, fuckyeahellenpage)

Leadership

http://www.slideshare.net/fred.zimny/f212-rethinking-designthinking

http://www.slideshare.net/fred.zimny/bcg-leading-transformation

http://www.slideshare.net/fred.zimny/bain-co-brief-management-tools-and-trends-2011

http://www.slideshare.net/fred.zimny/dutch-tijdschrift-crt-juli-2011-customer-relation-en-technologie

http://www.slideshare.net/fred.zimny/in-studio-recipesforsystemicchange

http://www.slideshare.net/fred.zimny/service-design-a-conceptualization-of-an-emerging-practice

Enhanced by Zemanta
About these ads