IDEO: 4 Ways That Chinese Businesses Are Redefining Customer Service

Via Scoop.itDesigning design thinking driven operations

The Chinese word for service is fuwu (服务), which everyone in China who’s older than 50 recognizes as part of the Communist slogan “serve the people” (wei renmin fuwu, or 为人民服务).
Via www.fastcodesign.com

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