Social Business at Kaiser Permanente: Using Social Tools to Improve Customer Service, Research and Internal Collaboration

Via Scoop.itDesigning design thinking driven operations

Vince Golla, director of digital media and syndication, Kaiser Permanente As director of digital media and syndication for the national public relations team of Kaiser Permanente, a $44 billion hospital and health plan group headquartered in…
Via sloanreview.mit.edu

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