Integrated Marketing Management – 10 CRM Trends to Watch – Think customers

Via Scoop.itDesigning design thinking driven operations

From Gartner Customer 360 Summit, 10CRM trends to watch through 2020:   #1 Economy: #2 Globalization # 3 Self-service # 4 Customer experience # 5 Cloud # 6 Social # 7 Mobile # 8 Big data # 9 The Internet of things # 10 Privacy regulationSee it on …

Via www.scoop.it

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