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Leadership in service design, service management, marketing and innovation. Contact me via http://nl.linkedin.com/in/fredzimny
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This blog explores for you how service design practices develop.
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The blog aims to assist senior managers and professionals to reflect and improve their customer service practices.
Serve4impact explores anyone's professional passion for supporting the development of concepts, ideas and people in the service sector. Enabling you to remain effective!
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- When customers make you smarterWe talk a lot about customer development, but there’s nothing like seeing it in action to understand its power. Here’s what happened when an extraordinary digital health team gained several critical insights about their business model.See it on Scoop.it, via Designing design thinking driven operations
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- What does ‘Service Transformation’ mean to you? — MediumCardiff, Wales was one of the greatest place to be in November when I joined my first SDN 2013 Service Design Global Conference.See it on Scoop.it, via Designing design thinking driven operations
- DePaolo's Work Comp World: Disruptive Technology