Question: Why Are You In Social Channels?

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Found at http://www.scoop.it/t/designing-designed-customer-service

I was moderating a great panel recently at the Inbound Marketing Summit: “How Does Inbound Marketing Affect SCRM?”.  The speakers were superb – thanks Sameer Pattel, Kirk Mosher, and Chris Spears – but the audience was outstanding.

Read all at Designing design thinking driven operations | Scoop.it http://www.scoop.it/t/designing-designed-customer-service/p/2110436663/question-why-are-you-in-social-channels

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