901 Blogs: The Show Business side of Service Design

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Found at http://www.scoop.it/t/designing-designed-customer-service

Business901 podcast guest, Adam St. John (aka Adam Lawrence) of Work-Play-Experience discusses the theatrical aspect of service design and how theater can play a vital role in developing your customer experience.

Read all at Designing design thinking driven operations | Scoop.it http://www.scoop.it/t/designing-designed-customer-service/p/2115352376/901-blogs-the-show-business-side-of-service-design

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