Key Themes from Forrester’s Customer Experience Forum

Food for thought for the forth coming years.

Found at Key Themes from Forrester’s Customer Experience Forum | Business 2 Community.

Last week PeopleMetrics headed off to Forrester’s Customer Experience Forum to learn from and meet with other customer experience (Cx) practitioners and vendors. Without any doubt, the space we inhabit is evolving and growing up. It is truly exciting to be a part of this young practice and meet with the passionate people who work tirelessly to improve the customer experience in their organizations.

Read all at Key Themes from Forrester’s Customer Experience Forum | Business 2 Community.

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