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CMO: What matters in customer experience – YouTube

https://www.youtube.com/v/TJWecyHPCWI?fs=1&hl=fr_FR

Lynn Vojvodich, the CMO and EVP of salesforce.com, describes how the company focuses on creating real value for the customer. “It’s that permission-based mar…

Source: www.youtube.com

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5 Quick Wins To Boost Your Social Media Customer Service

Providing timely customer service has always been a daunting task, especially when it comes to recognition of customer’s anticipation and addressing it in a fulfilling manner. All the more true, wh…

Source: www.business2community.com

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Wearable sensor market to expand sevenfold in five years

Driven by rising demand for fitness and health monitoring features as well as by improved user interfaces, shipments of sensors used in wearable electronic devices will rise by a factor of seven from 2013 through 2019, according to IHS Technology….

Source: www.memsjournal.com

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Seven customer experience case studies that generated loyalty and ROI

Delighting the consumer is the number one priority for all customer-facing companies.

Source: econsultancy.com

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Forrester 2014 eBusiness & Channel Strategy Forum Recap – YouTube

https://www.youtube.com/v/aHFtaGnAueE?fs=1&hl=fr_FR

Watch key insights from Forrester analysts and industry speakers during Forrester’s 2014 Forum for eBusiness & Channel Strategy Professionals in Chicago. Lea…

Source: www.youtube.com

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