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How Old Industries Become Young Again

Many mature industries are about to be young again.

Source: www.strategy-business.com

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Customer Service is the New Marketing: Turning Satisfaction Into Sales | Social Media Today

How can a great #custserv experience drive sales? We explore on #smtlive next week. Hear from @IHG @Citibank @SAPCRM http://t.co/G0hqALItTT

Source: www.socialmediatoday.com

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2014 Internet Trends Shaping Tomorrow’s Customer Experiences [SLIDESHARE]

The Slideshare below is a comprehensive compendium of trends provided by KPCB International and well worth a more detailed investigation but here are some key points that piqued interest on first viewing in the context of how digital shapes customer experience

Source: smartdatacollective.com

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Why Internal Branding is Central to Customer Experience Management

Why Internal Branding is Central to Customer Experience Management (RT @clearaction: Why Internal Branding is Central to Customer Experience Management http://t.co/ghRsVQFQrL #CX #customer #experience)…

Source: clearactioncx.com

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Is there patient and carer input into service design? | KPMG | GLOBAL

Healthcare will need to ensure that patients and carers design services to deliver better value.

Source: www.kpmg.com

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What’s the design process at GDS? | Government Digital Service

The Government Digital Service (GDS) is leading the digital transformation of the UK government. (What’s the design process at the Government Digital Service?

Source: gds.blog.gov.uk

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Data Is the New Oil of the Digital Economy

Data in the 21st Century is like Oil in the 18th Century: an immensely, untapped valuable asset. Like oil, for those who see Data’s fundamental value and learn to extract and use it there will be huge rewards.

Source: innovationinsights.wired.com

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