Quote

EIT ICT Labs Idea Challenge

See on Scoop.itDesigning design thinking driven operations

Fred Zimny‘s insight:

You have a vision how to revolutionise the information and communication technologies of tomorrow? We have what it takes to get your business up and running!Submit your idea and become part of the unique European innovation ecosystem of EIT ICT Labs.

See on ideachallenge.eitictlabs.eu

About these ads
Quote

Designing the future of public services: collaboration

See on Scoop.itDesigning design thinking driven operations

CIPD Forum’s People Challenges of Collaboration Conference April 16th 2014 Credit to our friends at 100% Open for sharing their experiences of collaboration …

See on www.slideshare.net

Quote

Customer experience 360

See on Scoop.itDesigning design thinking driven operations

Return On Experience The insights and research that show tangible business benefit to good customer experience. April 2014

See on www.slideshare.net

Quote

Service Design 5: Customer Service

See on Scoop.itDesigning design thinking driven operations

Fifth lecture on service design at KISK of Masaryk University, Brno, Czech Republic. This time on importance, key principles and best practices of customer service.

See on www.slideshare.net

Quote

CX Journey™: The Five Agreements of Customer Experience

See on Scoop.itDesigning design thinking driven operations

In today’s post, I apply the Four Agreements, plus one, to customer experience. While I can’t help you achieve personal freedom or happiness in your life, I take a stab at translating the Agreements to customer freedom and happiness.

See on www.cx-journey.com