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CMO: What matters in customer experience – YouTube

https://www.youtube.com/v/TJWecyHPCWI?fs=1&hl=fr_FR

Lynn Vojvodich, the CMO and EVP of salesforce.com, describes how the company focuses on creating real value for the customer. “It’s that permission-based mar…

Source: www.youtube.com

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5 Quick Wins To Boost Your Social Media Customer Service

Providing timely customer service has always been a daunting task, especially when it comes to recognition of customer’s anticipation and addressing it in a fulfilling manner. All the more true, wh…

Source: www.business2community.com

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Wearable sensor market to expand sevenfold in five years

Driven by rising demand for fitness and health monitoring features as well as by improved user interfaces, shipments of sensors used in wearable electronic devices will rise by a factor of seven from 2013 through 2019, according to IHS Technology….

Source: www.memsjournal.com

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Seven customer experience case studies that generated loyalty and ROI

Delighting the consumer is the number one priority for all customer-facing companies.

Source: econsultancy.com

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Forrester 2014 eBusiness & Channel Strategy Forum Recap – YouTube

https://www.youtube.com/v/aHFtaGnAueE?fs=1&hl=fr_FR

Watch key insights from Forrester analysts and industry speakers during Forrester’s 2014 Forum for eBusiness & Channel Strategy Professionals in Chicago. Lea…

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What’s your prediction?

Idris Mootee's deck Part 1 of 10 from the Harvard Design Thinking Program for Business Innovation

I guess it is friction.

Probably you are scanning your business or professional environment.

Are you looking forward or are you looking back?

May be there is still too much contradiction.

But anyway, you better start now for 2015.

May this deck inspire you.

Inspired by http://www.oldielyrics.com/lyrics/television/friction.html

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Daniel Levitin: “The Organized Mind: Thinking Straight in an Age of Information Overload” – YouTube

https://www.youtube.com/v/aR1TNEHRY-U?fs=1&hl=fr_FR

he information age is drowning us with an unprecedented deluge of data. At the same time, we’re expected to make more—and faster—decisions about our lives th…

Source: www.youtube.com

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