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How are mobile consumers transforming travel? #Infographic

Around 30 million people are hunting for travel content every month, exclusively on mobile, according to new research from Somo.

Source: www.dotrising.com

So glad things changed that fast and that good

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Service Design Global Conference 2014 – Registration

Reserve your place!  Don’t miss the chance to save your place at the 7th Service Design Global Conference!  500 service designers, innovators and business leaders from across the globe will attend the Conference.

Source: conferences.service-design-network.org

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service experience summit shanghai 2014 stefan moritz

Customer Experience is the next frontier for differentiation, value creation and growth. Everything is more connected and complex than ever. New customer expe…

Source: www.slideshare.net

One of the many frontiers and one of the essential

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Dylan’s Desk: How to get people to pay for what they used to own

Some days it feels as though the tech industry is busily finding ways to make us pay for things that used to be free, rent us things we…

Source: venturebeat.com

because of more benefits at lower expenditure

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Use Design Thinking to Develop Better Leaders – Chief Learning Officer

Design thinking, a user-centric method to identify and solve problems, isn’t a widely used approach to learning programs, but if the professors at the University of Michigan’s…

Source: www.clomedia.com

Do empathy (external thinking) and end terms (forces by regulators)  live in harmony? 

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If you have a hammer… the UX perspective on Service Design

Companies transitioning to service design from UX run the very real risk of projecting a skill set and perspective onto a problem space that is much more than an extension… [...] The post If you have a hammer… the UX perspective on Service Design…

Source: www.meldstudios.com.au

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Social is the Key to Customer Experience | Phar…

Organizations in the midst of digital transformation need to take another look at how they are managing overall customer experience throughout the complete customer journey.

Source: www.scoop.it

i believe in social but it is one of the keys

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