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Experience design is shaping our future – O’Reilly Radar

Design aligns humans and technology, it aligns business and engineering, it aligns digital and physical, and it aligns business needs and user needs. Here at O’Reilly, we’re fascinated by…

Source: radar.oreilly.com

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Local SDN Chapters Will Host the Screenings of SDGC14 Talks

The Service Design Global Conference 2014 offered a huge variety of insightful keynotes and workshops. Our local chapters are taking this chance to host local events to show and discuss the recordi…

Source: www.service-design-network.org

See on Scoop.itDesigning design thinking driven operations

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CMO: What matters in customer experience – YouTube

https://www.youtube.com/v/TJWecyHPCWI?fs=1&hl=fr_FR

Lynn Vojvodich, the CMO and EVP of salesforce.com, describes how the company focuses on creating real value for the customer. “It’s that permission-based mar…

Source: www.youtube.com

See on Scoop.itDesigning design thinking driven operations

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5 Quick Wins To Boost Your Social Media Customer Service

Providing timely customer service has always been a daunting task, especially when it comes to recognition of customer’s anticipation and addressing it in a fulfilling manner. All the more true, wh…

Source: www.business2community.com

See on Scoop.itDesigning design thinking driven operations