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CxM in the IoT: the case for service verticals integration

A provocative view in the the domain of Internet of Things.
An attempt to address the fragmentation as a key element endangering the diffusion of an IoT ecosystem and disrupting the Customer Experience.

Source: www.slideshare.net

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The State of B-to-B Customer Experience in Europe | SiriusDecisions

Megan Heuer discussed insights from SiriusDecisions’ recent customer experience survey during SiriusDecisions’ 2014 Summit Europe.

Source: www.siriusdecisions.com

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Five Levels of Big Data Maturity in an Organisation

Developing and implementing a Big Data strategy is not an easy task for organisations. This infographic shows five levels of Big Data maturity in companies.

Source: www.bigdata-startups.com

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7 Key Metrics To Measure Twitter Campaign Performace – A Haiku Deck by Silvia Rodriguez-Donaire

7 metrics that will help us to know, measure and analize factors to assess the Twitter campaign performance

Source: www.haikudeck.com

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Customer Success Manifesto

I’ve just joined the CustomerSuccessManifesto as I believe in Customer Value first! Read the manifesto here: http://www.customersuccessmanifesto.com #CSsummit #CustomerSuccess @totango.com

Source: customersuccessmanifesto.com

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Accenture Digital – Let us build the future together, now. – YouTube

https://www.youtube.com/v/n9EgH-QxaUI?fs=1&hl=fr_FR

Accenture’s vision is to partner with our clients and use the power of digital to improve the way the world lives and works. We’re in the middle of a massive…

Source: www.youtube.com

See on Scoop.itDesigning design thinking driven operations