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7 Behaviors of Companies That Don’t Know Their Customers | Switch and Shift

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Every business, without exception, has always been established to provide a good or service to a customer.

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Beyond Marketing: How Mobile Is Transforming Mc…

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At the beginning of the year in our yearly mobile predictions report, my colleague Julie Ask and I made the following call: “mobile will affect more than just your digital operations — it will transform your entire business.

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How to Get Smart about Customer Lifetime Value

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Every business is focused on the bottom line: Making sure revenue exceeds costs each month. One big line item for most companies is spending hundreds–or, in some cases, even thousands–of dollars on acquiring new customers. Once you get that customer, what then?

Customer Lifetime Value, or CLV, is a different way of looking at the customer equation. If your business isn’t measuring CLV, read on. Doing so could be the key to a healthier bottom line.

 

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EIT ICT Labs Idea Challenge

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Fred Zimny‘s insight:

You have a vision how to revolutionise the information and communication technologies of tomorrow? We have what it takes to get your business up and running!Submit your idea and become part of the unique European innovation ecosystem of EIT ICT Labs.

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Designing the future of public services: collaboration

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CIPD Forum’s People Challenges of Collaboration Conference April 16th 2014 Credit to our friends at 100% Open for sharing their experiences of collaboration …

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Customer experience 360

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Return On Experience The insights and research that show tangible business benefit to good customer experience. April 2014

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Service Design 5: Customer Service

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Fifth lecture on service design at KISK of Masaryk University, Brno, Czech Republic. This time on importance, key principles and best practices of customer service.

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