Quote

90 days is not enough to engage your new hires.

See on Scoop.itDesigning design thinking driven operations

The landscape for recruiting is getting more competitive, especially for the engineering and technical fields. Typical onboarding programs last about 90 days…
See on www.slideshare.net

About these ads
Quote

Discover Design Thinking: A Hands-on Experience

See on Scoop.itDesigning design thinking driven operations

Discover Design Thinking: A Hands-on Experience
Do you keep hearing the words “design thinking”? Are you unsure what they mean, much less how to apply them to your company, organization, or personal aspirations?

See on www.eventbrite.com

Quote

Theory vs Reality: SAP Design Thinking—Does it work? #ASUG2014

See on Scoop.itDesigning design thinking driven operations

From my experience of having facilitated and coached SAP Design Thinking workshops with our customers for over 4 years, I can honestly say I have seen it yield successful outcomes. I have seen this pr…

See on scn.sap.com

Quote

Another fine Service Design Model.

See on Scoop.itDesigning design thinking driven operations

Fred Zimny‘s insight:

A Service Design Model. Internal and external design research and contextual inquiry will lead to a deeply rooted shared vision, mission and behaviour, and a brand promise that will be kept.

See on www.pinterest.com

Quote

Just 42% of companies are able to measure customer lifetime value

See on Scoop.itDesigning design thinking driven operations

For companies looking to improve retention rates, customer lifetime value (CLV) is a crucial concept, but one which companies find hard to measure.
See on econsultancy.com

Quote

Big Data Advances in Customer Experience Management

See on Scoop.itDesigning design thinking driven operations

I gave a talk last week on Big Data and Customer Experience Management and how Big Data will change how companies think about their Customer Experience Management programs. This talk was part of a…
See on blog.tcelab.com