On value co-creation » Carmen Neghina

See on Scoop.itDesigning design thinking driven operations

I have promised myself that I will attend the next PR Salon Meeting in Amsterdam*. While I have tried to in the past, the idea of spending 4h on a train has so far stopped me from it. This time though, the topic hits close to home: the session is all about co-creation and its role in communication.

Fred Zimny‘s insight:

It is indeed that simple.

See on carmenneghina.com


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Designing Value – User centered innovation and strategy development Amsterdam 5/10/12 seminar with special offer

Designing Value – User centered innovation and strategy development

October 5, 2012 at 1:00 PM – 5:30 PM

Hotel Arena, Amsterdam, Amsterdam

This event requires registration: http://www.fdtg.org

Taken from their website
The Finnish Design and technological innovations have gained quite an attention lately, whereas The Netherlands has always been a forerunner in commercialization and value driven strategies. A combination of design, business know-how and technological innovations has proven to be a excellent mix to design new business strategies and innovate client driven services. Thus, there must be knowledge that we Dutch and Finns can share!
We at Finnish Dutch Trade Guild are celebrating our 25 –year anniversary, and therefore gathering some latest Finnish and Dutch know-how on innovation, service design and business strategy planning together.
Our “Creating Value” afternoon seminar takes place on Friday 5th October 2012, from 13.00 to 17:30 in Hotel Arena, Amsterdam. After the seminar we have cocktail and dinner, for those who wish to continue the day with networking Dutch and Scandinavian professionals.
The idea is to change knowledge and thoughts on how to improve business models and how to create more value to your business. We are happy to introduce you some of the leading experts on this field in The Netherlands and Finland.
• Mr. Klaus Korhonen, Ambassador of Finland & Honorary Chairman of the FDTG
• Mrs. Hanne Österberg, FDTG Board member and seminar moderator
• Navigating Futures – Designing User-Driven Innovations * Mrs. Anne Stenros, Vice President of Design at KONE, member of the steering group of Finland’s national innovation strategy
• Reinventing Collaborations * Mr.Arne van Oosterom, Owner DesignThinkers, founder Design Thinking Network, Co-Founder StartUpLAB & CareToDesign
• Contradictions: An exploration of the various contradictions surrounding the topic of Design * Mr.Stefan Pannenbecker, Vice President Industrial – Design at Nokia
• Service Design concretized * Mrs.Satu Miettinen, Doctor of Arts,Professor of Applied Art and Design at the University of Lapland
• Business by Design: How to create sustainable value by tomorrow * Mr.Mark Hoevenaars, Branding & Innovations Expert, Managing Director/Strategy Director at VanBerlo Communications
You can register through our website www.fdtg.org. The last minute deal is two registerations for the seminar for 175€. The dinner per person 75€. Registerations by 28.09.
Kind regards, and hopefully until October 5th!
The Board of The Finnish Dutch Trade Guild
Labels: Business Club, business development, design, design thinking, Finland, innovation, netherlands, scandinavia, Service design thinking, Finnish Dutch Trade Guild, FDTG
Event Organizer: Petra Wullings (Senior Consultant, International Business Development, creative and curious by nature)

んだけど、何も見えなくて止まってるんじゃないか?ってくらい不思議な感じ。 (Instagramで撮影)

(via cocokashi-co)

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Listening to a podcast: Service Design through the Eyes of a Design Thinker : Business901

500px / Photo “wonder wood” by Dan HechoFound at Service Design through the Eyes of a Design Thinker :: Business901.

Podcast guest was Arne van Oosterom, Partner at DesignThinkers in Amsterdam. DesignThinkers is a Strategic Design agency that specializes in social innovations, service innovations, customer centered design, marketing 2.0 and branding

Read all and listen at  Service Design through the Eyes of a Design Thinker :: Business901.

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Andrew Karpie » Service Design

<p>On the Street….Via Manzoni, Milan<br />
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<p>Working in the <a class=Netherlands, I can not confirm that 75% is below sea-level. But yes, services is that important (although government and management does not always behave that accordingly)

Found at Andrew Karpie » Service Design.

Service Design? You could say it’s a “movement” — because “move” it has — clear out of the United States in the early 1990s.  To where?  Fled to Amsterdam, Cologne, Berlin, Copenhagen, Stockholm — places like that, which have traditionally welcomed and harbored refugees from intellectual and spiritual persecution. 

Read all at t Andrew Karpie » Service Design.

Photocredit: Via Manzoni, Milan

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Support 2011 Industry Champion Nomination Ruud Meijer for the Netherlands

It is voting time again.

In 2009 Ruud Meijer asked me to vote for him for the election of Contact Center Manager of the year and with the help of many he received this fantastic prize.
Now he needs your vote again.

At this moment he is nominated by ContactCenterworld.COM for 2011 Industry Champion of the year in the Contact Center industry in the Netherlands. 15 July the winner will be announced.

This organisation is looking for the person who truly represents the Contact Center industry best in Netherlands to present them with the 2011 Industry Champion Award for Netherlands.

This award is for the person who has contributed the most to the industry in Netherlands either as a leader in a contact center, a consultant, a trainer, an industry expert or in any other capacity where they have helped the industry grow and develop.

I support Ruud’s nomination because of his vision, his work at ATAG and finishing the tough MBA of customer management.

Please use following link to vote. Select the Dutch flag and then his name.

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Enterprise Social 2.0 summit: Discounts and blogging announced

Found at Enterprise Social 2.0 summit: Discounts and blogging announced.


MyCustomer.com is pleased to announce that it is partnering with the upcoming Enterprise Social 2.0 summit to offer readers a special discount if they wish to attend – and official blogging coverage from the event for those who can’t.

Following the success of the inaugural Enterprise Social 2.0 summit held last year in Amsterdam, the second sumimit will land in Brussels on 8-9 March 2011.

With a programme focusing on driving consumer engagement, business efficiency and CRM through social media, top speakers from leading companies will be discussing key challenges and opportunities on how to drive enteprises forward into the digital age.

Speakers include Roy Scheerder, vice president marketing at KLM Nederland, Tormod Askildsen, senior director for community development at LEGO and Michael Braekler, CRM director at BMW.

The summit will also provide a unique opportunity to develop new business relationships and discuss best practices with peers in a networking environment.

A special discounted price is available to MyCustomer.com readers wishing to attend the summit – simply click here for a special discount code for €400 off the ticket price.

And for those of you unable to attend, one of the pre-eminent figures from the world of customer-driven business Graham Hill will be reporting back to MyCustomer.com from the summit, in his capacity as official blogger.

For further information on the event, visit the Enterprise Social 2.0 website.

Photocredit: http://shirleybikes.tumblr.com/


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