Accenture’s the learning enterprise


(via in cup | Flickr - Photo Sharing!)I do not state that this decade is the decade of the most turbulent change in the history of mankind. But i do believe that – as a result of the disruptive effects of technology, knowledge is becoming faster and faster obsolote. And that does have managerial and HR consequences.  But it affects you as a professional and as a person

Bringing new and relevant skills to the workforce has never been more important. To do so successfully, organizations must absorb the best practices of internal and external experts into their own knowledge base, connect people in ways that will encourage innovation and turn the entire enterprise into a learning team.

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Social Business for Insurance Carriers: Exploring the Future! by Vanessa DiMauro

From the author

This presentation looks at the state of the state of social business among insurance carriers, offers examples of best practices of social media in insurance and identifies key trends for the future.

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Social Media ROI By Olivier Blanchard

I did read the book a time ago. Time for some promotion

Via Scoop.itServe4impact: designing design driven operations

Top branding and marketing expert Olivier Blanchard brings together new best practices for strategy, planning, execution, measurement, analysis, and optimization. You will learn how to define the financial and nonfinancial business impacts you are aiming for – and achieve them. Social Media ROI delivers practical solutions for everything from structuring programs to attracting followers, defining metrics to managing crises. Whether you are in a startup or a global enterprise, this book will help you gain more value from every dime you invest in social media.




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Knowledge management in the age of social media

Knowledge management in the age of social media

Found at Knowledge management in the age of social media – O’Reilly Radar.

Knowledge management, which is broadly defined as the identification, retention, effective use, and retirement of institutional insight, has been an elusive goal for most large organizations. It is motivated by practical business intent, such as the distribution of knowledge to avoid relearning the same best practices over and over. However,

Read more at Knowledge management in the age of social media – O’Reilly Radar


Photocredit: molu121

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Reading @Blogging Innovation: The Importance of Innovation Skills and Best Practices

Image by Getty Images via Daylife

Found at  Blogging Innovation: The Importance of Innovation Skills and Best Practices – Innovation blog articles, videos, and insights.

The Importance of Innovation Skills and Best PracticesThere’s a difference between knowing “about” innovation and having experience doing innovation. Just as I don’t compare myself to Lance Armstrong although we both ride bikes, there are skills and knowledge that are manifest in people who lead effective innovation programs that may not always be manifest in your organization. These skills can be learned through training and through careful exercise within your organization, but it is dangerous to presume that people who have an interest in innovation possess the skills and best practices to carry out innovation efforts. This was brought home to me in a meeting I attended recently.

I was at a meeting with a number of other people interested in innovation, and we were asked to brainstorm to help solve a particular problem.

To be continued at

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Blogging Innovation: Training & Coaching are overlooked?

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The management of our large contactcenter operations recently started with the concept of coaching on the mental state.

Yesterday at a workshop in Utrecht I presented my personal and professional findings.

If one is able to work, act and perform in a being challenged mood, the effectiveness and efficiency is at least than 10% higher than in case of a frustrated day.

I include this post because it stresses the importance of coaching.  And even if my findings are exaggerated and one should halve the outcomes, there are substantial benefits to achieve.

Found at

Innovation Training & Coaching – Overlooked?

by Robert F. Brands

Innovation Training and CoachingSmart companies often pride themselves on training programs that introduce or enhance employeesknowledge of corporate business practices. They promote mentoring initiatives that pair seasoned execs with rising talent. They create booklets or PDFs on corporate policy – and implore staff to read them.

But introduce a business innovation initiative, and those involved are expected to just know how things are done. They’re supposed to possess some innate awareness of the concepts, the best practices, the goals, milestones and targeted end-game.

It doesn’t work that way.

Innovation is a learned concept. Training and coaching is the forgotten imperative in the process of innovation. For best practices in the pursuit of innovation have to be shared to be learned – and mastered.

To be continued at

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