How Will You Measure Your Life?

felixgein

See on Scoop.itDesigning design thinking driven operations

Before I published The Innovator’s Dilemma, I got a call from Andrew Grove, then the chairman of Intel. He had read one of my early papers about disruptive technology, and he asked if I could talk to his direct reports and explain my research and what it implied for Intel. Excited, I flew to Silicon Valley and showed up at the appointed time, only to have Grove say, “Look, stuff has happened. We have only 10 minutes for you.

See on hbr.org

Photocredit: felixgein

 

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The Next Wave in Call Center Technology

The Next Wave in Call Center Technology

Photocredit: AVOGAIRE Bordeaux // LOOKBOOK.nu

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Intruiging post: Don’t expect customer service from a US health insurance company

Found at Service Untitled» Blog Archive » Don’t expect customer service from your health insurance company.

California PPOs received low ratings for various quality measures – especially customer service according to a new report released by the state’s Department of Insurance. The six largest PPOs who provide coverage for 2.2 million of California’s 2.6 million PPO members were rated on a four-star scale judging various measures. For customer service, all of the companies received a “1″ except for Aetna which received a “2.”

http://www.serviceuntitled.com/health-insurance-company-cusotmer-service/2010/11/22/

Photocredit: the-bicyclette

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Reading Bruce Nussbaum’s The Future of Design Stanford Conference @BusinessWeek

Reading Woman
Image by Jean (…) via Flickr

Found at a The Future of Design Stanford Conference – BusinessWeek.

Posted by: Bruce Nussbaum on March 19, 2010

I’m going to give a 5 minute talk on the future of design on Friday to spark conversation within a terrific group of design thinkers from around the world. Banny Banerjee, director of the Stanford Design Program is putting it on. I first met Banny at a conference in India put on by the National Institutes of Design.

Here are my thoughts on where Design/Thinking is going and should be going—and what is needed to get there. They are designed to provoke. Let me know what you think.

To be continued at http://www.businessweek.com/innovate/NussbaumOnDesign/archives/2010/03/the_future_of_d.html

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