How Will You Measure Your Life?

felixgein

See on Scoop.itDesigning design thinking driven operations

Before I published The Innovator’s Dilemma, I got a call from Andrew Grove, then the chairman of Intel. He had read one of my early papers about disruptive technology, and he asked if I could talk to his direct reports and explain my research and what it implied for Intel. Excited, I flew to Silicon Valley and showed up at the appointed time, only to have Grove say, “Look, stuff has happened. We have only 10 minutes for you.

See on hbr.org

Photocredit: felixgein

 

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Intruiging post: Don’t expect customer service from a US health insurance company

Found at Service Untitled» Blog Archive » Don’t expect customer service from your health insurance company.

California PPOs received low ratings for various quality measures – especially customer service according to a new report released by the state’s Department of Insurance. The six largest PPOs who provide coverage for 2.2 million of California’s 2.6 million PPO members were rated on a four-star scale judging various measures. For customer service, all of the companies received a “1″ except for Aetna which received a “2.”

http://www.serviceuntitled.com/health-insurance-company-cusotmer-service/2010/11/22/

Photocredit: the-bicyclette

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