The 4C’s of the Conversation Company by steven van belleghem

From the author

In his new book, Steven advises companies to become conversation companies. A conversation company is a very consumer oriented company, relying on the power of people and using social media as a perfect partner. The Conversation Company invests in 4 C’s to optimize its conversation potential: customer experience, conversation management, content, collaboration. This report gives an update to which extent companies are investing in these 4 dimensions.

My point of view: focus on the conversation in an encounter, not in the relation

Enhanced by Zemanta
About these ads

How to Engage the Front Line in Process Improvement – Brad Power – Harvard Business Review

Indeed, thinking about how to involve the front line. Even better, reflecting about engaging your customers in process improvements.

Found at How to Engage the Front Line in Process Improvement – Brad Power – Harvard Business Review.

In my last post, I looked at how Toyota engages front-line workers in process improvement and the challenges for other companies that want to adopt their approach. Based on the organizations I’ve seen, I’m pretty pessimistic that most can do what Toyota does. Yet, I have seen companies such as Kellogg’s, Starbucks, and Chevron succeed with alternative approaches to Toyota’s.

Read all at How to Engage the Front Line in Process Improvement – Brad Power – Harvard Business Review.

 

Photocredit:  tiffanydenise

Enhanced by Zemanta

Quantity vs. Quality in Collaborations – Roberto Verganti – The Conversation – Harvard Business Review

Ins 2009, I would recommend u reading Roberto Verganti’s Design Driven Innovation. And yes, Morten Hansen’s  Collaboration. But is summer 2011, and I still recommend u to read these books.

Found at Quantity vs. Quality in Collaborations – Roberto Verganti – The Conversation – Harvard Business Review.

“I can’t do that! I would receive thousands of ideas!” said Alberto Alessi, CEO of the Italian company that’s famous for the design of its home products. “Well, isn’t that exactly the point?” I replied. I was interviewing Alessi, together withHarvard Business School professor Gary Pisano, about the potential of the new forms of collaborations enabled by the web.

Read more at Quantity vs. Quality in Collaborations – Roberto Verganti – The Conversation – Harvard Business Review.

Enhanced by Zemanta

The Thought Leader Interview: Henry Chesbrough

All sizes | KS_open | Flickr - Photo Sharing!

Having almost finished his latest book (i recommend u to read his book during ur holidays) I could not resist including this on my blog.  Not that innovative in approach, but the level of integration of insights will benefit anyone working in any service environment with a high knowledge intensity.

Found at The Thought Leader Interview: Henry Chesbrough.

The Thought Leader Interview: Henry Chesbrough

To escape the commodity trap — and to compete effectively in a knowledge-based economy — business leaders of all kinds need to reinvent themselves as innovators in services

Read all at The Thought Leader Interview: Henry Chesbrough.

Enhanced by Zemanta

The Open Innovation Guru: A Discussion with Henry Chesbrough | InnovationManagement

sydosaurus-rocks:</p>
<p>I want a bike like this.<br />
” /></p>
<p>Reading Open Services Innovation and A guide to open <a class=innovation, I saw this discussion. Nice contribution.

Found at The Open Innovation Guru: A Discussion with Henry Chesbrough | InnovationManagement.

Henry Chesbrough continues to be an influential voice in open innovation. Paul Hobcraft caught up with him on a recent trip to Denmark – and sought clarity on Henry’s latest work in open service innovation.

Read all at e Open Innovation Guru: A Discussion with Henry Chesbrough | InnovationManagement.

Enhanced by Zemanta

Capitalism’s Mea Culpa; Humanism’s Opportunity? – Bronwyn Fryer Harvard Business Review

Found at Capitalism’s Mea Culpa; Humanism’s Opportunity? – Bronwyn Fryer – Our Editors – Harvard Business Review.

This evening, as I listened to NPR recite the latest long list of the world’s limplosions, a tall, dark and handsome 23-year old neighbor knocked on my door. Joseph asked whether he could borrow some raspberry cuttings. He wants to use them to create a sustainable garden from which he and his family can feast this summer.

To be continued at Capitalism’s Mea Culpa; Humanism’s Opportunity? – Bronwyn Fryer – Our Editors – Harvard Business Review.

Photocredit: Chainthug

Enhanced by Zemanta

Back to the Future, and Face-to-Face – Douglas Atkin – The Conversation – Harvard Business Review

my next bike will be custom built (by Vanilla Workshop)

Found at Back to the Future, and Face-to-Face – Douglas Atkin – The Conversation – Harvard Business Review.

The big new thing in social technology is the ability to do something really old: talk to people face-to-face in real time.

The norm very soon will be live video conversations with our friends, family, people who share our interests, colleagues, whoever. Anyone with school-age kids knows this. They’re onSkype or ooVoo the moment they get home.

To be continued at Back to the Future, and Face-to-Face – Douglas Atkin – The Conversation – Harvard Business Review.

Enhanced by Zemanta

30 Things We Need — and 30 We Don’t – Tony Schwartz – Harvard Business Review

Found at 30 Things We Need — and 30 We Don’t – Tony Schwartz – Harvard Business Review.

Do you have the feeling, as I do, that in the tsunami of everyday life, we’re getting too much of stuff we don’t need, and not enough of what we do? Herewith my first set of suggestions about how to redress the imbalance:

WE NEED LESS: WE NEED MORE:
Information Wisdom
Shallow billionaires Passionate teachers
Self-promotion Self-awareness
Multitasking Control of our attention
Inequality Fairness
Sugar Lean protein
Action Reflection
Super sizes Smaller portions
Private jets High-speed trains
Calculation Passion
Experts Learners
Blaming Taking responsibility
Judgment Discernment
Texting Reading
Anger Empathy
Output Depth
Constructive criticism Thank-you notes
Possessions Meaning
Righteousness Doing the right thing
Answers Curiosity
Long hours Longer sleep
Complaining Gratitude
Sitting Moving
Self-promotion Authenticity
Cynicism Realistic optimism
Self-indulgence Self-control
Speed Renewal
Emails Conversations
Winning Win-win
Immediate gratification Sacrifice
Enhanced by Zemanta