RT @richardharmer: New BLOG: Enablers and levers of organisational change and performance | http://t.co/7kABbzgq8y
See on theholosgroup.com
See on bhc3.com
Limited to the enterprise level and not the consumer network is a minor flaw. Any, interesting enough to frame the concept, connect to it and act accordingly.
The difficult thing about designing for experiences in services is that it requires a tight integration across traditional organisational silos, and requires a different way of thinking at all levels of the organisation. In the following diagram, I have divided the experience-centric organisation into three interlinked elements, as summarised below.
Read the whole story at Service Innovation » Blog Archive » The experience-centric organisation