Internet Evolution – Executive Clan Editor’s Blog – Social Net-Based Onboarding Boosts Productivity.
you believe the tea leaves, executives are looking to 2010 as a year for growth. If that is true, then getting new employees up to speed and contributing to the bottom line will be critical.
So when new research indicates that organizations with a formal onboarding process see 60 percent year-over-year improvement in revenue per full-time employee and 63 percent year-over-year improvement in customer satisfaction, you have to ask why.
The key, according to an Aberdeen Group Inc. survey of 466 executives, is a mix of technologies including virtual environments and social media to get the job done fast and efficiently.
“Onboarding isn’t just an HR exercise, it’s a business imperative,” says Justin Bourke, research associate with Aberdeen and co-author of the report, noting that the initial experiences of new employees have a direct impact on the productivity and profitability of an organization, which makes it an opportunity for technology to wow them over.
Case in point: IBM Corp. (NYSE: IBM) has launched “Pass It Along,” a collection of knowledge management, social networking, and various Web 2.0 tools to maintain continuity as older workers leave and are replaced by less experienced or knowledgeable ones. [Ed. note: IBM is also the sponsor of Internet Evolution.]
To be continued at http://www.internetevolution.com/author.asp?section_id=774&doc_id=190904