Resolutions for 2010: Enhanced Marketing

Found at http://www.customerthink.com/blog/enhanced_marketing_plan_for_2010

Intrigued by Graham Hill’s Tweet manifesto: 15 New Trends driving social business

15 New Trends Driving Social Business
View more presentations from Wim Rampen.

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Luis Suarez Dusseldorf lecture about the origins of social computing (fredzimny.wordpress.com)
Overcoming the Obstacles To Social Business (blogs.harvardbusiness.org)
Marketing and How Social Software Aligns (chrisbrogan.com)
The Building Blocks of Social Media for Business (chrisbrogan.com)
Must read! Why Process Barfs on Social from Pretzel Logic – Enterprise [...]

Read Bob Thompson’s Where is the Customer in Enterprise 2.0!!

Found atr http://www.customerthink.com/blog/where_is_the_customer_in_enterprise_2_0

By Bob Thompson, CustomerThink Corp.Web 2.0 is about collaborative web applications that enable users to easily share content and network. This site is an example, because anyone can blog or add comments. Facebook is hugely popular for social networking among “friends,” LinkedIn allows business people to build networks of “contacts” and Twitter enable [...]

Read Behind Closed Doors: What’s On the Mind Of Chief Marketing Officers « Web Strategy by Jeremiah Owyang | Social Media, Web Marketing

Found at http://www.web-strategist.com/blog/2009/10/30/behind-closed-doors-what%e2%80%99s-on-the-mind-of-chief-marketing-officers

 
CMOPosted on October 30th, 2009

We attended the Forbes CMO Summit in sunny Palm Beach, to learn what’s on the minds of executive marketing leaders. The conversation from this group regarding social was more sophisticated, which Charlene and I don’t think is reflective of most chief marketing groups we speak with. What’s [...]

Two good reads: I Love You More Than My Dog and Don’t Mess With The Logo | CustomerThink – CRM, CEM & Social Media

Found at http://www.customerthink.com/blog/two_good_reads_i_love_you_more_than_my_dog_and_don_t_mess_with_the_logo
By Shaun Smith, smith+co

Books can be like buses. The ones you want are conspicuous by their absence, and then two that you want come along at the same time.
Here are two recommended reads from us here at smith+co , both of which are just published.
I Love You More Than My Dog

Jeanne Bliss [...]

Matt Rhodes presents Customer Service and Social media

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You’ve heard us say it before… (insights-group.com)
Book Review: The Pursuit of Something Better (LearnThis.ca)
Sites and Tips For Better Customer Service (geeksugar.com)
Carphone Warehouse: “Headphones faulty? We don’t want to know!” (spicycauldron.com)
Going transparent vs. going overboard (heidi-miller.com)
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31Volts’ Service design: a new design discipline

Service design, a new design discipline
View more documents from 31volts.

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Is the Service Sweet or Fail ? (futurechat.in)
“Service Design” / “Customer Experience Design” (peterme.com)
Mental Models, Service Design & The Problem With Convergence (90percentofeverything.com)
Design: Redefining a Profession (nytimes.com)