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Nissan’s Forthcoming Smart Rearview Mirror

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Don’t you hate it when the view through your rearview mirror is obscured by the rear seat headrests, or that hitchhiking drifter that you picked up? Back when I still owned a car, I pulled the rear headrests out of my ’01 Golf just so I could get a clear view. Then there’s this ridiculous design trend we have now for absurdly chunky C-pillars, which completely obscure your view of whatever’s behind your car’s rear quarters.

Nissan is addressing this with their forthcoming Smart Rearview Mirror, which they’re unveiling at the Geneva Motor Show:

It’s so simple, and so elegant, that we can’t imagine a future where the automakers that aren’t already developing their own versions can resist piling on. And I like the way the interface mimics the traditional dimming effect, where you just flick the little angle-changer behind the mirror.

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Now that they’ve got this together, the question is—why not have it be persistent?

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Teach your employees well: treat them like your customers

For sale: classrooms

When was it that you attended a course in a classroom?
Probably a long time ago.

KRISTIANA VASARINA – UK Fashion and Lifestyle Blog: WILDFOX


Nowadays in customer case training specialists can transform their young professionals into excellent performers by creating a perfect blend of internal stuff and exercises, supplemented with the abundance of available educational resources on the web, social and professional networks. in my opinion, customer service agents training should be structured around these external elements with a proper inclusion in the curriculum and training milestones. Structuring your training contents has other positive outcomes: your agents will become aware of how their customers behave on their search for information. In such a way  an external mindshift will dominate the internal focus, which is often the underlying theme in customer service training

Many concepts have become available

Customer service organisations may embed webinars in the external knowledge transfer process. Webinars are often free, available on demand, can be stopped and replayed if necessary and are place, channel and time independent. With such characteristics you have to admit that these are indeed incredibly efficient training resources. On the negative side,  a webinar can not be tailored to your companies needs. A perfect fit into your company courses might imply some rework,Being a passionate book reader i always state the value of great books. In customer service many us are familiar with popular management books. Readable in a hour, fine exercises and often creating breakthroughs in a team culture and personal attitude. I still love  the story of the world famous Pike Place Fish market.  Create for your team or classes recommended reading lists and even consider starting an e-book library. In case there is (and be sure, it is) there is a a lack of time, considering sharing outlines (free available on the internet and http://www.slideshare.com). Or pay for the services of the Berlin start-up http://www.blinkist.com: a perfect source of inspiration for your middle management.
Real-time sharing is also a fine teaching tool. In case senior managers share their activities, their goals and feelings on the internal network, anyone can benefit. Sharing good and bad news, recommendations with regard to resources, blogs to read and sources of inspiration on twitter.Invite some of your raving customer fans to real time sharing. Tools like yammer are free available.
Why do you not role playing in a live environment. Not in the classroom but in front of peers, customers and managers.

KRISTIANA VASARINA – UK Fashion and Lifestyle Blog: WILDFOX


Sounds probably intimidating? But be sure: it is the best way to creating meaningful experiences, enabling your staff to alter their behavior and improve their performance.

In these days of  MOOC’s (massive online open courses), check out  excellent online resources. Build your internal curriculum around these free elements. There are some limitations (e.g. the dominant use of the English language).  Participating in the course,  establishing new relationships with course attendants are powerful knowledge and confidence boosters
Another fine example of training your staff is using group exercises. Assign challenges to teams (a blend of all departments and if appropriate customers and leads), have a great kickoff, meet again to share the gained insights, learning from each other. Use technology like the before mentioned yammer, basecamp or walk.me .

A means to

Analyze critically how you train your customer service staff. Are you using state of the art concepts or are you still adhering to the obsolete black board. Can it be done more efficient and deliver you productivity gains. And most of all, will it contribute to more customer and employee satisfaction.

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Lifetime Customer Value Case Study: Starbucks [Infographic] – Business 2 Community

How much is a customer worth to Starbucks? $14,099 http://t.co/Vw9QYXeEZV #customer #leadership #retail #starbucks #cex #custserv #cx #cem

See on www.business2community.com

andrea zehnder

andrea zehnder

Design Thinking: A Useful Myth | Design Thinkin…

A powerful myth has arisen upon the land, a myth that permeates business, academia, and government. It is pervasive and persuasive. But although it is relatively harmless, it is false. The myth?

See on www.scoop.it

-40 by ~eZhika on deviantART

-40 by ~eZhika on deviantART

 

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Finding the Sweet Spot: User Experience Design, Service Design, etc.

Polienne | a personal style diary: MANGO SALE AT VENTE EXLUSIVE

Polienne | a personal style diary: MANGO SALE AT VENTE EXLUSIVE

Differences and definitions of User Experience Design, Service Design, Information Architecture, and Enterprise Architecture.

User Experience Design – Designs the interface of the experience.

See on www.linkedin.com

How Social Will Drive Customer Experience Into 2014

How Social Will Drive Customer Experience Into 2014 | Ted Rubin talks about where he sees Social going in 2014 (How Social Will Drive Customer Experience Into 2014 http://t.co/4tcOv2x0RJ via @TedRubin…

See on www.insidecxm.com

Bella Heathcote

Bella Heathcote

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Who Owns The Customer Experience? – RetailWire

Who Owns The Customer Experience?
RetailWire
Whether it is a chief customer officer, chief omni-channel officer or another C-level executive, retailers are debating the advantages and disadvantages of assigning an owner of the customer experience.

See on www.retailwire.com

Stiletto Magazine Editorial on Behance

Stiletto Magazine Editorial on Behance