How Social Will Drive Customer Experience Into 2014

How Social Will Drive Customer Experience Into 2014 | Ted Rubin talks about where he sees Social going in 2014 (How Social Will Drive Customer Experience Into 2014 http://t.co/4tcOv2x0RJ via @TedRubin…

See on www.insidecxm.com

Bella Heathcote

Bella Heathcote

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Who Owns The Customer Experience? – RetailWire

Who Owns The Customer Experience?
RetailWire
Whether it is a chief customer officer, chief omni-channel officer or another C-level executive, retailers are debating the advantages and disadvantages of assigning an owner of the customer experience.

See on www.retailwire.com

Stiletto Magazine Editorial on Behance

Stiletto Magazine Editorial on Behance

Design Thinking Series: Richard Wilde

Richard Wilde, Chair of the Design and Advertising programs at School of Visual Art (SVA), discusses his work teaching designers.

See on vialogues.com

Photocredit: mike828

caffeinegalore:Café de otoño by mike828 - Miguel Duran on Flickr.

 

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Why Service Design should be more like Architecture – Livework

One of the recurring problems with the design of services is that they mostly only get thought of when it’s too late.

See on liveworkstudio.com

Max Smitty

Max Smitty

 

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Thinking & Working Differently

[photo] @juliaroy at the Beach on Flipboard

[photo] @juliaroy at the Beach on Flipboard (Photo credit: stevegarfield)

 

 

By Charlie Ursell | Including interesting insights on: Collaboration, Systems Thinking, Design and more…

 

See on flipboard.com

 

 

 

Service Design + Tourism Conference Explores Creative Thinking, Sarasota – 83degreesmedia

Service Design + Tourism Conference Explores Creative Thinking, Sarasota 83degreesmedia Jonathan Frolick, vice president-global innovation for Hyatt Hotels Corporation, will talk about how Hyatt is using design thinking to transform the hotel guest…

See on 83degreesmedia.com

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by Ann Nevreva

 

DMI Design Leadership Conference 2013

New devices, new modes of interaction and new channels continually challenge us to deliver optimal experiences at every touchpoint. Integrated experience design innovation has never been more busin…

See on www.service-design-network.org

Photocredit: prettyimmortaldream:

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