Posts Tagged ‘Front Office and Customer Service’
2009/09/27
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Design Is Cool. From Co-Creation to Design for Social Change. The Question Remains What Makes Design Strategic? (fredzimny.wordpress.com)
Yes, Your Social Media Strategy Needs Design (blogs.harvardbusiness.org)
CEX sells: Goodbye Process-Thinking. Hello Design-Thinking (fredzimny.wordpress.com)
Design Driven Innovation (about Robert Verganti’s book) (fredzimny.wordpress.com)
Learning from How Designers Think and Work (blogs.harvardbusiness.org)
Posted in Vision, visionaries, vision things, trends |
Tags: Business, Change, Design, Front Office and Customer Service, Leadership, Transition, Trends, Vision, Ways of Seeing
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2009/09/19
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Blown to bits: dramatic Shift in Marketing Reality (Scholz & Friends) (fredzimny.wordpress.com)
Blown to bits: Push IM Clients Challenge SMS – Who needs to pay 20 cents bi-directionally for 160 bytes? – dslreports.com (dslreports.com)
Today in Constructive Capitalism (blogs.harvardbusiness.org)
Posted in Vision, visionaries, vision things, trends |
Tags: Change, clay shirky, Economy, Front Office and Customer Service, Leadership, Making sense of leadership, Marketing, Transition, Trends 2009, Vision, Ways of Seeing
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2009/09/12
Post found at http://jeffbullas.com/2009/08/13/marketing-trends-report-2009-where-does-social-media-stand
2009 August 13
by jeffbullas
What are the marketing trends for 2010 and where does Social Media Figure in the mix? A report by Equation Research indicates some interesting trends that highlight that “Social Media” is certainly past being a fad and becoming mainstream.
The 5 Highlights
1. Current and Intended Social Media Use
Yes, it’s [...]
Posted in CRM, Enterprise 2.0, Social Media, Web 2.0 and Information Technology,, Front Office and Customer Service Operations, Knowledge management, Performance management, Vision, visionaries, vision things, trends |
Tags: Change, Customer Service Management, Front Office and Customer Service, Jeff Bulas, Leadership, Making sense of leadership, Management, Operations, Personal Productivity, Transition, Vision, way of seeing, Ways of Seeing
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2009/09/11
As an operational manager, who works in large-scale organizations, going through massive transitions, one of my guidelines was always my (regular or project) staff in getting things done timely.
Nowadays with an MDA I’m always keen to facilitate my staff. Which implies for me scanning my messages, looking for potential loss of value or possible [...]
Posted in Vision, visionaries, vision things, trends |
Tags: Business, Change, Cost of Poor Quality, David Allen, Front Office and Customer Service, Operations, Personal Productivity, Process Management, Social Sciences, Stanford University, Tom Gilb, Transition, Trends, Ways of Seeing
2 Comments »
2009/09/11
Cover of Good to Great
On my quest for how to lead innovation projects this post drew my attention. Some essential points are mentioned by Stefan (and are by the way in line with Jim Collin’s recommendations from Good to Great).
I would also to include the external world into any innovation project, searching for members that [...]
Posted in Front Office and Customer Service Operations, Knowledge management, Performance management, Vision, visionaries, vision things, trends |
Tags: Business, Business plan, Change, Front Office and Customer Service, Innovation, Jim Collins, Making sense of leadership, Operations, Stefan Lindegaard, Transition, Trends, Ways of Seeing
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