Living in the Netherlands, I also remember how T-Mobile’s performance for a certain customer resulted in a very bad press for customer service. And a industry organization unable (or unwilling) to really invest in any substantial improvements. My prediction: to be continued by politicians in the fall of this year.
- CRM Idol 2011: The Open Season (myventurepad.com)
- Customer Service Tip: Would You Recommend Your Competition? (customerthink.com)
- 7 Warning Signs Your Customers May Be Deserting You (customerthink.com)