Recommended: Sometimes you don’t have an intranet problem but a search problem

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Coincidence: same remark applicable in a current project made yesterday…..

Recommended: Sometimes you don’t have an intranet problem but a search problem http://ow.ly/1ccyNu

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Innovations in Service Must Look Beyond the Obvious – Lance Bettencourt

(by Mikael Jeney)

Reading this post about the Chrome browser I realized that less and less I use Google as a search engine. My Google browser history confirmed my thesis.  Are u also giving up using a search engine like Google?

Found at Innovations in Service Must Look Beyond the Obvious – Lance Bettencourt – The Conversation – Harvard Business Review.

The news from Google this week is that it has launched a ninth version of its Chrome browser, with the biggest change being that it incorporates the “instant” capabilities the company introduced in

To be continued at Innovations in Service Must Look Beyond the Obvious – Lance Bettencourt – The Conversation – Harvard Business Review.

Photocredit:  Mikael Jeney

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Forrester: Consumers Will Not Only Buy, They’ll Help Create

http://www.readwriteweb.com/archives/forrester_consumers_will_not_only_buy_theyll_help.php?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed:+readwriteweb+(ReadWriteWeb)

If the general trend toward crowdsourcing is any clue, then we are all well aware of the value of the Internet masses. Having access to a loyal fan base can be like a fount of free ideas and labor. From translating Wikipedia and Facebook to beta testing Google Chrome, crowdsourcing is used all across the Web for a number of purposes and analyst firm Forrester is suggesting one more – co-creation.

According to a report released this week, U.S. consumers a willing “co-creators”, a fact that many companies have yet to take advantage of.

The report surveyed consumer product strategy professionals and consumers and found that “nearly half of all companies are not using social media to interact directly with their customers in order to influence product creation, design or strategy.” Beyond that, the report found that a majority of consumers were more than willing to lend a helping hand in creating the products they would eventually purchase.

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Of those consumers willing to co-create, more than hal

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