Managing the strategy journey
Regular strategic dialogue involving a broad group of senior executives can help companies adapt to the unexpected. Here’s one company’s story, and some principles for everyone.5. MARKETING & SALES
Five ‘no regrets’ moves for superior customer engagement
Customers are demanding very different kinds of relationships with companies. Here are some ways to jump-start customer engagement across your organization.6. STRATEGY
Winning the $30 trillion decathlon: Going for gold in emerging markets
By 2025, annual consumption in emerging markets will reach $30 trillion—the biggest growth opportunity in the history of capitalism. To compete for the prize, companies must master ten key disciplines.
Hidden flaws in strategy
Can insights from behavioral economics explain why good executives back bad strategies?8. ORGANIZATION
Encouraging your people to take the long view
Employees and managers should be measured as much on their contribution to an organization’s long-term health as to its performance.9. GOVERNANCE
How leaders kill meaning at work
Senior executives routinely undermine creativity, productivity, and commitment by damaging the inner work lives of their employees in four avoidable ways.10. BUSINESS TECHNOLOGY
Navigating a changing health care environment: An interview with Pfizer’s Kristin Peck
Technology is at the center of health care’s emerging business model.
Photo credit: 熊熊大會師！
- Five ‘no regrets’ moves for superior customer engagement – McKinsey Quarterly – Marketing & Sales – Strategy (serve4impact.com)
- McKinsey Weighs In on the Future of the Social Economy (spyroslangkos.wordpress.com)
- McKinsey Weighs In on the Future of the Social Economy (customerthink.com)
- McKinsey Weighs In on the Future of the Social Economy (socialmediatoday.com)
- State of Social Media Marketing 2012 (billives.typepad.com)
- Northwestern Kellogg gets the McKinsey treatment (management.fortune.cnn.com)
Harvard Researchers Find A Creative Way To Make Incentives Work | TechCrunch.
Incentives are all the rage: employee bonus pay, app badges, student grades, and even lunch with President Obama. Despite their widespread use, most research finds that incentives are terrible at improving performance in the long-run on anything but mindless rote tasks, because the fixation on prizes clouds our creative thinking (video explanation below).
- Entrepreneurship, Innovation – TechCrunch | Could Instagram And Other Sites Avoid Going Down With Amazon’s Ship?TechCrunch
- Components of Creativity
- All Students Can Succeed: The Man Behind Harvard’s CS50 Course on Teaching & Open Education
- Harvard Endowment Buys 20,000 Shares in Zuckerberg’s Facebook
- Kreativitätsdenken – 10 Tips to Nurture Creativity in Your Workplace
- Better by the Bunch: Evaluating Job Candidates in Groups
- Whose Incentives?
- Creativity for Customer Experience Improvement
- Recognizing The Great Work Your Employees Do
Tags: Barack Obama, Because i like to share again and again, Creativity, Education, Harvard Business School, Harvard University, Incentive, Massachusetts, meinmyplace:, Recovery and the way out of the crisis, recession and depression, United States
As business leaders pick up the post-recession pieces, I’m increasingly asked how companies can restore trust with employees. My answer: only by instituting new talent management approaches that reflect the reality of today’s relationship between employees and the corporation.
- Win on Service in a Tough Economy – Harvard Business Review (serve4impact.com)
Tags: Because i like to share again and again, Colleges and Universities, Education, Harvard Business Review, Harvard Business School, Harvard University, Massachusetts, Organization, Recovery and the way out of the crisis, recession and depression, United States, Vision, visionaries, vision things, trends