THE 26TH ANNUAL SERVICES LEADERSHIP INSTITUTE
March 19-21, 2012
W. P. Carey School of Business – Arizona State University
The Services Leadership Institute is a unique and powerful program that will bring together leading academicians and seasoned business leaders to show you how to apply a proven process for service quality in your organization. You will identify key improvement points to make the greatest impact on delivering what your customers really expect and what they need to remain loyal. No other program offers this level of executive education focused specifically on competing through service. If you haven’t yet signed up, be sure to REGISTER prior to March 7 for early registration discounts!
At the Institute, you will learn how to diagnose and strengthen key weak spots in your service offerings:
- Find out what your customers really expect
- Learn how to develop quality service designs
- Discover ways to deliver your services
- Learn key principles of creating highly-profitable service offerings
As a participant, we ensure that you will be able to make the most of networking opportunities and the unique classroom setting by limiting the number of attendees to a small group of about 55-65 executives from a broad spectrum of industries.
The Institute will feature presentations, a case study and hands on sessions from organizations such as Cisco, Zane’s Cycles, Arizona State University’s W. P. Carey School of Business, Avnet, HEC Paris, PetSmart, and the Center for Services Leadership. The small classroom environment provides our attendees a unique learning opportunity to share ideas and immediately apply them to their business.
Visit wpcarey.asu.edu/institute for complete details and to download the brochure
at Don’t Miss the Services Leadership Institute.