Big ideas, little price tag

127 / 365 - Exams are coming up (via Noukka Signe)Via Scoop.itDesigning design thinking driven operations

Sometimes it’s the little things that make life better. Like the DVD envelop buried beneath my pile of mail—a reminder that for a low monthly cost I can enjoy unlimited movies with no late fees.

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Don’t Miss the Services Leadership Institute

hislolita: L’Officiel vs Old Books by whimsical jane on Flickr. Found at Don’t Miss the Services Leadership Institute.


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March 19-21, 2012
W. P. Carey School of BusinessArizona State University

Download Brochure

The Services Leadership Institute is a unique and powerful program that will bring together leading academicians and seasoned business leaders to show you how to apply a proven process for service quality in your organization.  You will identify key improvement points to make the greatest impact on delivering what your customers really expect and what they need to remain loyal.  No other program offers this level of executive education focused specifically on competing through service.  If you haven’t yet signed up, be sure to REGISTER prior to March 7 for early registration discounts!

At the Institute, you will learn how to diagnose and strengthen key weak spots in your service offerings: 

  • Find out what your customers really expect
  • Learn how to develop quality service designs
  • Discover ways to deliver your services 
  • Learn key principles of creating highly-profitable service offerings

As a participant, we ensure that you will be able to make the most of networking opportunities and the unique classroom setting by limiting the number of attendees to a small group of about 55-65 executives from a broad spectrum of industries.

The Institute will feature presentations, a case study and hands on sessions from organizations such as Cisco, Zane’s Cycles, Arizona State University’s W. P. Carey School of Business, Avnet, HEC ParisPetSmart, and the Center for Services Leadership.  The small classroom environment provides our attendees a unique learning opportunity to share ideas and immediately apply them to their business.

Visit for complete details and to download the brochure

at Don’t Miss the Services Leadership Institute.

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What Sells CEOs on Social Networking

500px / Photo “Time” by Nakarate RungkawatFoun at What Sells CEOs on Social Networking.

Six years ago, MIT Sloan’s Andrew McAfee coined the term “Enterprise 2.0” as shorthand for what collaboration and sharing tools such as blogging and wikis (and, today, Twitter) would mean for enterprises. In a Q&A, he talks about how CEOs see this world today — and what really sells them on the tools.

Read all at What Sells CEOs on Social Networking.

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The Rise of the New Groupthink –

<p>And that’s me, enslaved by the books (by AnnuskA  – AnnA Theodora)<br />
” />Found at <a href=The Rise of the New Groupthink –

SOLITUDE is out of fashion. Our companies, our schools and our culture are in thrall to an idea I call the New Groupthink, which holds that creativity and achievement come from an oddly gregarious place. Most of us now work in teams, in offices without walls, for managers who prize people skills above all. Lone geniuses are out. Collaboration is in.

Read all at The Rise of the New Groupthink –

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MIT Sloan Management Review’s Leveraging Your Employees’ Social Networks

booksandtea:</p><br /><br />
<p>untitled by Carina Santos. on Flickr.” />Found at <a href=Leveraging Your Employees’ Social Networks.

Examining talent on two dimensions – individual performance and network effectiveness – helps executives identify hidden talent as well as employees who have untapped potential to contribute to the broader organizational network. Learn more »

Read all at Leveraging Your Employees’ Social Networks.

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Accenture research_2012_consumer_technology_report

teachingliteracy: An Inner World (by Santi Xander)

The data is in and the findings are clear: The movement to mobility is in full throttle. Smartphones and tablets are the “power players” in consumer electronics products growth rates, helping consumers use their virtual network to access a growing portfolio of content, services and apps. The 2012 Consumer Electronics Trends Study shows consumers enthusiastically making their networked lives more robust: Connecting in more than one way and on multiple devices, consuming more content, and doing it all on the go.

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Umair Haque: Why Meaningful Brands Will Matter

Book Review: Why We Broke Up by Daniel Handler</p>
<p>Min and Ed are breaking up. When Min is finally ready to part with all the things that remind her of Ed, she does so by dropping off a box with a letter explaining that the items in the box are why they broke up. As Min recounts their doomed relationships in this letter, we are brought back to when she first met Ed at her friend’s bitter sixteen party. Co-captain of the basketball team, everyone knows Ed but no one ever imagined that he would date someone like Min, who is obsessed with old films and described as arty. Ed tells Min that she’s unlike any girl he’s ever dated, and Ed is certainly different from anyone else Min knows. As the two fall in love, they forget their differences and feel like anything is possible. A trip to the movies can turn into the two following the film’s star. A secluded area in a park can be a magical place of their own. In the end, Min wasn’t so different from the other girls Ed has been with; she’s left only with a broken heart and a box full of memories. </p>
<p>I bought this book on a whim with my Christmas money on Boxing Day, since hardcover books were discounted. Why We Broke Up is by Daniel Handler, who also wrote A Series of Unfortunate Events under the name Lemony Snicket. This story, as the title indicates, is about a couple breaking up and all the events that lead up to that, beginning when they first meet. At the beginning I was concerned with the narrator’s voice. Min is supposed to be writing her heart out in a letter to her ex, so there are quite a few run on sentences. I was soon able to look past this and get caught up in the story. I was also initially worried that this book would be too angst ridden, but that didn’t end up bothering me at all. The best thing about Why We Broke Up is how it seemed to perfectly capture high school relationships. Ed and Min felt very real, especially since we were shown the good and bad of their relationship. While there are many reasons why Min and Ed broke up, we also get to see the reasons they are together. Handler wrote a teenage relationship that rings true, although I wonder if this book is better for the cynical, rather than the idealistic. While the relationship at the centre of the novel felt accurate, Min didn’t read like a teenage girl. Despite this, I still enjoyed her narration overall. While the plot is simple and focuses entirely on Min and Ed, it still managed to be engaging and interesting. The illustrations by Maira Kalman have an important role in this book, since each chapter begins with a picture of the corresponding item. Who was it exactly who decided that illustrations are mainly for children’s books? I love pictures in books, especially ones as pretty as Kalman’s. I especially like the roses on the book’s cover when jacketless. While the premise for this book might sound rather simple, it was actually a creative and enjoyable read. Why We Broke Up is not only intimate and poignant look at Min’s first major breakup; it is also a coming of age story. Even though anyone who has read the title knows how this one is going to end, I enjoyed being taken through Ed and Min’s ill fated relationship. </p>
<p>“There are no stars in my life.”” />Via <a – Designing design thinking driven operations

Umair Haque, author of The New Capitalist Manifesto, describes how the businesses that matter to people in the 21st Century are the businesses that make people meaningfully better off.

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On Social Media Becoming Social Business – David Armano

Touch the Sky - Jump 48 of 100 by *escaped-emotions on deviantARTVia Scoop.itServe4impact: designing design driven operations

For a clue to social media’s future, we need not look much further than Washington. On the one hand, you have “Weinergate,” former NY Senator Anthony Weiner‘s Twitter fiasco, which was essentially user error.

Read all at Via

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