Posts Tagged ‘Knowledge management’
2009/12/27
This blog depends heavily on cloud applications like Zemanta, feedly and ping.fm. I know that my audience exists of 70% males. I was not aware up to now that the technology might have a gender bias.
Found at http://www.readwriteweb.com/archives/redux_will_the_semantic_web_have_a_gender.php?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed:+readwriteweb+(ReadWriteWeb)
Written by Marshall Kirkpatrick / December 26, 2009 8:00 AM
As machines learn to understand what the web means, what [...]
Posted in Front Office and Customer Service Operations, Knowledge management, Performance management, Vision, visionaries, vision things, trends |
Tags: feedly, Knowledge management, Knowledge Representation, Language, Marshall Kirkpatrick, ping..fm, Programming, Semantic Web, Technology, zemanta
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2009/12/21
Image by Fellowship of the Rich via Flickr
Found at http://www.cloudave.com/link/designing-for-innovation-through-competitive-collaboration
Dec 17 2009 09:51:19 AM Posted By : Hutch Carpenter
In a recent blog post by Intel’s Enterprise 2.0 manager Laurie Buczek, she reviewed her organization’s 2009 experience with social software. One item caught my eye:
My entire year has been a quest to find quantifiable [...]
Posted in CRM, Enterprise 2.0, Social Media, Web 2.0 and Information Technology,, Front Office and Customer Service Operations, Knowledge management, Performance management, Recovery and the way out of the crisis, recession and depression, Vision, visionaries, vision things, trends |
Tags: Enterprise 2.0, Social Enterprise, Business, Knowledge management, Organization, Innovation and Idea Management, Knowledge Creation, Social software, Collaboration, hutch carpenter
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2009/12/13
Image by nswlearnscope via Flickr
CSC NextGeneration Knowledge management with WEB 2.0 CSC thanks D Gurteen and M Saovi
View more documents from Fred Zimny.
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Enterprise 2.0 : Leveraging collaboration platforms to foster knowledge, innovation and productivity (slideshare.net)
Susan Scrupski: Interesting Enterprise 2.0 Readings – Week 50 2009 (thecontenteconomy.com)
Welcome to “the Old world, new world” or [...]
Posted in Front Office and Customer Service Operations, Knowledge management, Performance management, Vision, visionaries, vision things, trends |
Tags: Articles, Business, Business and Companies, Collaboration, Consultants, CSC, Events, Knowledge management, Organization, Social Enterprise
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2009/12/12
Image by Berkman Center for Internet & Society via Flickr
In my recent post about Andrew McAfee Enterprise 2.0 I referred to the practice of demanding a sound business case of any innovation initiative and how McAfee (supported by Robert Kaplan) deals with this requirement. This recent posts reflects also on return on investment myth.
Found at [...]
Posted in CRM, Enterprise 2.0, Social Media, Web 2.0 and Information Technology,, Recovery and the way out of the crisis, recession and depression, Vision, visionaries, vision things, trends |
Tags: Enterprise 2.0, Social Enterprise, Knowledge management, Andrew McAfee, United States, Rate of return, Business case, Add new tag, Harvard Medical School
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2009/12/11
Image via Wikipedia
For me, as a manager of a large customer contact center, knowledge management, collaboration, sharing facts and statuses is essential to operate in a successful, efficient and effective way. That is the essence of Enterprise 2.0. And Enterprise 2.0 is also the title of Andrew McAfee latest book.
Whether you are an novice in [...]
Posted in CRM, Enterprise 2.0, Social Media, Web 2.0 and Information Technology,, Front Office and Customer Service Operations, Knowledge management, Performance management, Vision, visionaries, vision things, trends |
Tags: Add new tag, Andrew McAfee, Knowledge management, Organization, Salvation Army
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2009/12/10
Image via Wikipedia
Somewhere in the early seventies a Boston band called the Modern Lovers made a seminal album (produced by John Cale of Velvet Underground fame). Tracks on the albums were named old world and another new world, as far as i can remember. The album stretched the era between 1969 and the pre-punk era. [...]
Posted in CRM, Enterprise 2.0, Social Media, Web 2.0 and Information Technology, |
Tags: Add new tag, Andrew McAfee, Business, Financial Times, John Cale, Knowledge management, Social Enterprise, Social network, Web 2.0
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2009/12/10
Knowledge Management In A Service Organisation
View more presentations from Patrick Keogh.
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Presentation: New Wave Collaboration And Enterprise 2.0 (sharingatwork.com)
Hot collaboration trends in 2009: Internal Facebooks, SharePoint microblogging, expert location, and homegrown wikis (sharingatwork.com)
John Tropea: Universal corollaries of knowledge management;corollaries to laws of knowledge management;corollaries of knowledge management (stevedenning.com)
Enterprise Wiki Software – Confluence (atlassian.com)
Why [...]
Posted in Front Office and Customer Service Operations, Knowledge management, Performance management |
Tags: Business, Knowledge management, Microsoft, Business and Companies, Articles, Add new tag, Consultants, Mzinga, Venture capital
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