It’s 2012 and you are STILL ignoring Social Customer Service?

(by b r e e)

Found at It’s 2012 and you are STILL ignoring Social Customer Service? #facepalm «.

I came across a chart in Information Week’s article, “How To Get From CRM To Social” that blew me away. As in “OMG, you have got to be kidding me” blown away.

Check this out:

Read all at It’s 2012 and you are STILL ignoring Social Customer Service? #facepalm «.

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The high street is central to multichannel retail strategy: stats

(via The Blonde Salad: Bare legs)Via Scoop.itDesigning design thinking driven operations

The UK’s shoppers are adopting mobile and tablets, yet the high street remains central to the research and purchase process.
Via econsultancy.com

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Don’t Miss the Services Leadership Institute

hislolita: L’Officiel vs Old Books by whimsical jane on Flickr. Found at Don’t Miss the Services Leadership Institute.

 

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THE 26TH ANNUAL SERVICES LEADERSHIP INSTITUTE
March 19-21, 2012
W. P. Carey School of BusinessArizona State University

Download Brochure

The Services Leadership Institute is a unique and powerful program that will bring together leading academicians and seasoned business leaders to show you how to apply a proven process for service quality in your organization.  You will identify key improvement points to make the greatest impact on delivering what your customers really expect and what they need to remain loyal.  No other program offers this level of executive education focused specifically on competing through service.  If you haven’t yet signed up, be sure to REGISTER prior to March 7 for early registration discounts!

At the Institute, you will learn how to diagnose and strengthen key weak spots in your service offerings: 

  • Find out what your customers really expect
  • Learn how to develop quality service designs
  • Discover ways to deliver your services 
  • Learn key principles of creating highly-profitable service offerings

As a participant, we ensure that you will be able to make the most of networking opportunities and the unique classroom setting by limiting the number of attendees to a small group of about 55-65 executives from a broad spectrum of industries.

The Institute will feature presentations, a case study and hands on sessions from organizations such as Cisco, Zane’s Cycles, Arizona State University’s W. P. Carey School of Business, Avnet, HEC ParisPetSmart, and the Center for Services Leadership.  The small classroom environment provides our attendees a unique learning opportunity to share ideas and immediately apply them to their business.

Visit wpcarey.asu.edu/institute for complete details and to download the brochure

at Don’t Miss the Services Leadership Institute.

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Rob McMinn’s Punk and the new wave

(by Millie)

Exploration of some of the major acts and trends in punk/new wave music from the mid-70s to the mid-80s. Included here because it refers to some major disruptions of the seventies.

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