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Social Customer Service: Creating Customer Experience Online

Social Media Club of Los Angeles presents a panel dedicated to sharing insights from top practictioners in social customer service. Customer care is an imperative part of any consumer-facing business.

See on www.eventbrite.com

Photocredit: http://coffeenotes.tumblr.com/

 

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Recommended video: Alexandra Schwartz about Ed Ruscha

Twentysix Gasoline Stations, 1963 by Ed Ruscha
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Alexandra Schwartz is a member of the curatorial department of the Museum of Modern Art in New York and has written or edited multiple books on art, including two on Ed Ruscha. She holds a Ph.D. from the University of Michigan. She has worked closely with Ruscha on several projects over the past several years.

Ed Ruscha is one of Los Angeles‘s best known artists. He was born in Nebraska and raised in Oklahoma but belongs to Los Angeles in a way that few other artists do. Since the 1960s, Ruscha’s iconic images of the cityscape and culture of Los Angeles—freeway gas stations, parking lots, palm trees, motels, swimming pools, and billboards—have both reflected and shaped popular perceptions of Hollywood and the city that surrounds it. In Ed Ruscha’s Los Angeles, Alexandra Schwartz views Ruscha’s groundbreaking early work as a window onto the radically shifting cultural and political landscape in which it was produced. Art scholar, Alexandra Schwartz, joins us to discuss her latest book on Ruscha’s fascinating career and, of course, his art.

Photo credit: http://www.copenhagencyclechic.com/

Rolling Wine

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Recommended: Fresh Fairs (2)

31 unread – threadsy.

The Lucie Foundation is excited to bring you the second installment of Fresh Fairs, a unique photography fair with exhibitions blending the represented and unrepresented, an exclusive portfolio review with top photography experts, and critical conversations through discussions with pivotal members of the photography community all taking place in April during the Month of Photography Los Angeles. We invite you to submit for consideration for the juried exhibition component, or the juried portfolio review. Check out Freshfairs.com for more information. Submission deadline is March 19, 2010.
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KNOWLEDGE IS OUT, FOCUS IS IN, AND PEOPLE ARE EVERYWHERE

laos luang prabang, jeune fille lors d'une fet...
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Found at http://edge.org/q2010/q10_16.html#dalrymple

DAVID DALRYMPLE
Researcher, MIT Mind Machine Project

KNOWLEDGE IS OUT, FOCUS IS IN, AND PEOPLE ARE EVERYWHERE

Filtering, not remembering, is the most important skill for those who use the Internet. The Internet immerses us in a milieu of information — not for almost 20 years has a Web user read every available page — and there’s more each minute: Twitter alone processes hundreds of tweets every second, from all around the world, all visible for anyone, anywhere, who cares to see. Of course, the majority of this information is worthless to the majority of people. Yet anything we care to know — what’s the function for opening files in Perl? how far is it from Hong Kong to London? what’s a power law? — is out there somewhere.

I see today’s Internet as having three primary, broad consequences: 1) information is no longer stored and retrieved by people, but is managed externally, by the Internet, 2) it is increasingly challenging and important for people to maintain their focus in a world where distractions are available anywhere, and 3) the Internet enables us to talk to and hear from people around the world effortlessly.

Before the Internet, most professional occupations required a large body of knowledge, accumulated over years or even decades of experience. But now, anyone with good critical thinking skills and the ability to focus on the important information can retrieve it on demand from the Internet, rather than her own memory. On the other hand, those with wandering minds, who might once have been able to focus by isolating themselves with their work, now often cannot work without the Internet, which simultaneously furnishes a panoply of unrelated information — whether about their friends’ doings, celebrity news, limericks, or millions of other sources of distraction. The bottom line is that how well an employee can focus might now be more important than how knowledgeable he is. Knowledge was once an internal property of a person, and focus on the task at hand could be imposed externally, but with the Internet, knowledge can be supplied externally, but focus must be forced internally.

Separable from the intertwined issues of knowledge and focus is the irrelevance of geography in the Internet age. On the transmitting end, the Internet allows many types of professionals to work in any location — from their home in Long Island, from their condo in Miami, in an airport in Chicago, or even in flight on some airlines — wherever there’s an Internet connection. On the receiving end, it allows for an Internet user to access content produced anywhere in the world with equal ease. The Internet also enables groups of people to assemble based on interest, rather than on geography — collaboration can take place between people in Edinburgh, Los Angeles, and Perth nearly as easily as if they lived in neighboring cities.

In the future, these trends will continue, with the development of increasingly subconscious interfaces. Already, making an Internet search is something many people do without thinking about it, like making coffee or driving a car. Within the next 50 years, I expect the development of direct neural links, making the data that’s available at our fingertips today available at our synapses in the future, and making virtual reality actually feel more real than traditional sensory perception. Information and experience could be exchanged between our brains and the network without any conscious action. And at some point, knowledge may be so external, all knowledge and experience will be shared universally, and the only notion of an “individual” will be a particular focus — a point in the vast network that concerns itself only with a specific subset of the information available.

In this future, knowledge will be fully outside the individual, focus will be fully inside, and everybody’s selves will truly be spread everywhere.

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Looking at the remarkable artefacts of John Humble

Found at http://www.americansuburbx.com/2008/12/john-humble-los-angeles-place-in-sun.html?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+Americansuburb+%28AMERICANSUBURBX%29


10425 Venice Boulevard, Los Angeles, 1997

Los Angeles… L.A…. the City of Angels.

The words are charged… they carry a feeling and a complex weight… emotion and human stories seem to be carried within the letters… they come off of the page… a heavy vibe… just in the words. This massive thing is no ordinary place, this is no ordinary city and those that come here, those that are from here… those that live here and those that die here… no ordinary folks. Los Angeles is a living-breathing-epicenter and its waves are felt far and wide. It is vast… it is a dream, it is its people… it is its country… its culture and its effects reach out across the land. Alive… it thrives, it grows, it expands… it gives, it takes, it demands. It is birth, it is death… it lifts dreams up yet it crushes them with impunity… it breathes up the air and it consumes it voraciously. A place where dreams are born, where they fight to survive… where dreams try their best to come true. 13 million souls, 13 billion stories, every spoken language… every skin… every color… every rich-every poor… every good-every bad… every hero-every villain… every thought-every vice… everything that exists under the blazing sun. This is a city that needs to be shown… this is a city that needs to be seen, needs to define and needs to be understood… needs to be experienced, needs to be told… needs to be “felt”. Even if you never go there… you can “feel” Los Angeles and you can know it.

1553 8th Street, Los Angeles, November 15, 1985
423 Lincoln Boulevard, Venice, 2000
Lugo Park Avenue at Fernwood, Lynwood, April 20, 1993

This is the Los Angeles that John Humble loves… this is the Los Angeles that John Humble photographs. From the roof view of his 1970’s van (John built a platform on his van’s roof to accommodate his large-format camera and provide a better view for recording the street and its context), from the freeway overpasses, from the water… his handiwork and craftsmanship… what me makes… serves as a window into this feeling of “L.A.”. It is a certain and loving view into its character, into its beauty. Like Eggleston with his beloved South, this is a personal diary into the sprawl, a look at the skin of the city… a view into the vast ocean of concrete ugliness… no, a celebration of the ugliness… a beauty that is this concrete ugliness, an ugliness that is beauty. In the concrete and in the metal, in the waterways (In the late 1990s Humble began documenting the Los Angeles River, charting its 51-mile course from the headlands in Canoga Park to its mouth in Long Beach) and in the electric towers, in the foliage and in the steel bars… in the man made, in the man-nature and in the feeling that comes in viewing these things… in the lives that live amongst these things, amongst this concrete… this is a living monolith.

Taken during a long period from the 1970’s through the 2000’s… these pictures of the river, of the man made matrix… of the wires, of the buildings… they are a glimpse into a city, a life, a legacy, a past-a future… into a physical place but more importantly into a feeling, and what is to be Los Angeles and what it means to be part of this place…

And to freakin’ love it.

Regards,

Doug Rickard

See more at www.johnhumble.com

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Music for bikers #3 personal yearlist 2009: Greg Koons and the Misbegotten

Los Angeles twangsmith Greg Koons writes from the perspective of a poor kid from off of Route 83 in Pennsylvania, though now he’s all grown up and carrying the hard-hurting freight of life and love, which live in a solid set of songs on his full-length debut. Welcome to the Nowhere Motel is full of jangle-and-strum roots-pop: “There but by the Grace of God Go I”, with its Buddy Holly-like vocal delivery, is the catchy handclapper; “Janey’s Got a New Boyfriend” chugs with an early ‘80s hit, FM melody; and “A Picture of My Pa Before He Died in Vietnam” (this dude’s got a knack for titles) stomps with an ironic exuberance. Koons is most memorable, though, when he slows it down on tender, lovesick ballads with Springsteenian detail, either bumming out over the failed promise of Los Angeles or singing the prettiest song you’ll ever hear about falling in love with a beaten-up hooker in a truck-stop bathroom.

Found at http://www.popmatters.com/pm/review/110839-greg-koons-and-the-misbegotten-welcome-to-the-nowhere-motel

For # 4 click here

For # 5 click here

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