Got Social? It’s About Business!: 4 Reasons Why You Must Start Social Business Transformation through People (and how)

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Got Social? It’s About Business!: 4 Reasons Why You Must Start Social Business Transformation through People (and how).

For more than 2,000 years we’ve been communicating through some variation of messaging system, e.g. smoke signals, messengers, postal services and e-mail. Collaboration in the same period of time was done either through gatherings (today called meetings), then conference calls and because of lack of anything better, e-mail.

Read more at Got Social? It’s About Business!: 4 Reasons Why You Must Start Social Business Transformation through People (and how).

Photocredit: Pino Moscato. Firenze.

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Inbox Zero: How to Become an Email Ninja

sfide cittadine 2

Whether Michael Reynolds is 5 years ahead of our time I do not know. But, it is all about mastery and discipline. Great slides to reflect on some hot trending discussions with regard to how to use email (or for how to use one’s emailbox).

Photocredit: http://italiancyclechic.com/

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Reading Why Social Media Is Overhyped as an Engine of Growth @DailyFinance

Liège / Luik / Lüttich
Image by Bert K via Flickr

Why Social Media Is Overhyped as an Engine of Growth – DailyFinance
Tweet this: Social media is having a major effect on communication and media globally, but its financial impact is modest. Even giddy estimates of Facebook‘s future revenues — $2 billion from ads and $175 million from virtual gaming — still don’t g…
dailyfinance.com
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Reading How Companies are Using Social Media to Make Better Decisions

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Image by Hillary the mammal. via Flickr

How Companies are Using Social Media to Make Better Decisions
Smart companies know that their richest source of insight is their own employees. Here are some ways enterprise can use social media to make better decisions.
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Recommended: Tokutek | A Social Networking Case Study

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Image by dutchamsterdam.nl via Flickr

Tokutek |  A Social Networking Case Study
#SocialMedia: Tokutek | A Social Networking Case Study http://ow.ly/16IsVp(TweetZAK)
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Social Software Doesn’t Really Matter « Dachis Group Collaboratory | Social Business Design

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Image by azarius via Flickr

Social Software Doesn’t Really Matter « Dachis Group Collaboratory | Social Business Design
“Clients usually ask us how they can drill that hole in the wall. As consultants we are obsessed with finding the best drill that does it in the faste
dachisgroup.com | 
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Book list: i keep wishing again and again: Ruscha’s Jack Kerouac

Jack Kerouac. On the Road Jack Kerouac. On the Road
Ed Ruscha

EUR 6.800,00

To be published : Februari 2010

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Solid Service Principles Are Crucial

Found at http://www.business-strategy-innovation.com/2010/02/solid-service-principles-are-crucial.html?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed:+business-strategy-innovation+(Blogging+Innovation+(Hosted+by+Braden+Kelley))

A LEADING INNOVATION AND MARKETING BLOG FROM BRADEN KELLEY OF BUSINESS STRATEGY INNOVATION

MONDAY, FEBRUARY 01, 2010

Solid Service Principles are Crucial

by Damian Kernahan

Below is the latest blog I just received from Seth Godin. He (as he does most days) makes an important point especially for Service based companies and provides additional reasons why Service Design can be such a potent weapon for progressive companies.

It’s not JUST the steak or the phone call or the insurance cover that your customers are buying when they look to buy something from you. It’s not JUST the all the elements that make up the customer journey and everything within it. The touch-points that deliver it, the spaces where engagement with customers occurs through channels such as in-store, call centre, postal mail, or online. The ‘moment’ within each touch-point where there is an interaction and your staff or systems engage with your customers.