See on definesocial.babson.edu
- Nesta’s the open book of social innovation
- The Social Innovation Research Group
- Taking Social Innovation to Scale – A Case Study
- Design Management 15. Managing Social Innovation
- The Role of Design and ‘Design Thinking’ in Philanthropy
- Deloitte | Millennial Innovation survey
Simply asking “what job is the customer trying to get done?” can be a powerful way to enable innovation, because it forces you to go beyond superficial demographic markers that correlatewith purchase and use to zero in on frustrations and desires that motivate purchase and use
My point of view: I always love variations on the CCCCC-theme of this blog
- The Secret Phrase That Sparks Creative Solutions
- The Inevitable Disruption of Television – Maxwell Wessel – Harvard Business Review
- HBR Insight Center: Customer Intelligence – Sponsored by SAS – Harvard Business Review
- Service Innovations – Sampling of HBR Articles Cited in the Service Science Literature
- When Good People Work for Bad Companies
- Make Your Personal Brand Pass The Resume Scan
Tags: Alexandra Schastlivaya, Because i like to share again and again, Colleges and Universities, Education, Front Office and Customer Service Operations, Knowledge management, Performance management, Google, Harvard Business Review, Harvard Business School, Harvard University, Massachusetts, Social CRM and social business, United States, Vision, visionaries, vision things, trends
Customer are changing, buying power is shifting.
Social Networks replace ads and promotion
The economic turbulence of the past few years has created a talent paradox: amid stubbornly high unemployment, employers still face challenges filling technical and skilled jobs. Employers now need to adjust their talent management initiatives to focus on retaining employees with critical skills who are at a high risk of departure and the capable leaders who can advance their companies amidst continuing global economic turbulence.
n a fast-changing world, education is still in high demand online. Google looked at internal search query data, Compete clickstream data and commissioned a brand perceptions study with Ipsos OTX to understand the 2012 landscape and found:
80% of education search query paths end without a conversion.
1 in 4 education researchers never even look outside the web.
9 in 10 don’t know which school they want to attend at the onset of the journey.
2 out of every 3 researchers who use video do so to understand speciﬁc features of a school.
As long as businesses are set up to focus exclusively on maximizing financial income for the few, our economy will be locked into endless growth and widening inequality. But now people across the world are experimenting with new forms of ownership, which Kelly calls generative: aimed at creating the conditions for all of life to thrive for many generations to come. These designs may hold the key to the deep transformation our civilization needs.
To understand these emerging alternatives, Kelly reports from across the globe, visiting a community-owned wind facility in Massachusetts, a lobster cooperative in Maine, a multibillion-dollar employee-owned department-store chain in London, a foundation-owned pharmaceutical in Denmark, a farmer-owned dairy in Wisconsin, and other places where a hopeful new economy is being built. Along the way, she finds the five essential patterns of ownership design that make these models work.
- Deloitte’s Surveying the talent paradox from an employee perspective
- Highly popular paper: Design methods for developing services
- Talent 2020: Surveying the talent paradox from an employee perspective
- August hot decks
- Service Design Thinking – Design methods for developing services
- web digital strategy – The social economy: Unlocking value and productivity through social technologies | McKinsey Global Institute | Technology & Innovation | McKinsey & Company