Big ideas, little price tag

127 / 365 - Exams are coming up (via Noukka Signe)Via Scoop.itDesigning design thinking driven operations

Sometimes it’s the little things that make life better. Like the DVD envelop buried beneath my pile of mail—a reminder that for a low monthly cost I can enjoy unlimited movies with no late fees.

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What Sells CEOs on Social Networking

500px / Photo “Time” by Nakarate RungkawatFoun at What Sells CEOs on Social Networking.

Six years ago, MIT Sloan’s Andrew McAfee coined the term “Enterprise 2.0” as shorthand for what collaboration and sharing tools such as blogging and wikis (and, today, Twitter) would mean for enterprises. In a Q&A, he talks about how CEOs see this world today — and what really sells them on the tools.

Read all at What Sells CEOs on Social Networking.

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An RSA/Nominet Film Competition Short Film by Kate Hammer

500px / Photo “Kate” by Sergey Kozlov

Throughline with Mindful Maps presents Collaborative Consumption: collaborated on this short film to bring Rachel Botsman’s important insights about how our daily lives are changin

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The Rise of the New Groupthink –

<p>And that’s me, enslaved by the books (by AnnuskA  – AnnA Theodora)<br />
” />Found at <a href=The Rise of the New Groupthink –

SOLITUDE is out of fashion. Our companies, our schools and our culture are in thrall to an idea I call the New Groupthink, which holds that creativity and achievement come from an oddly gregarious place. Most of us now work in teams, in offices without walls, for managers who prize people skills above all. Lone geniuses are out. Collaboration is in.

Read all at The Rise of the New Groupthink –

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What does customer experience mean in social CRM? | My Social Customer

500px / Photo “Paris” by Mike Weis

Acknowledge the fact that the customer is in the lead, is my statement!

Found at What does customer experience mean in social CRM? | My Social Customer.

Is CEM separate from CRM?
I’ve seen many vendors and bloggers offering CRM tools for the companies, that really don’t meet the clients’ expectations. Either they are comprehensive platforms with enormous amount of new technology needed to be learnt or solutions for a single stumbling block. Companies consider the whole CRM as a technic instrument instead of seeing it as a strategy. But why? It’s because we see the causation behind the customer experiences as a data that has been gathered into the CRM system. But it’s not that straightforward to separate these two words, since they go side by side.

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