You’re Invited – Book Launch Sam Falls and Signing on Friday, June 17th

Book Launch and Signing for Visible Library by Sam Falls
Friday, June 17, 2011 from 6–7:30pm
Join Sam Falls at the ICP to celebrate the release of Visible Library, published by Lay Flat!
Sam will be signing copies of the publication. The event is FREE and open to the public.

Facebook event page:

www.facebook.com/event.php?eid=212650622089202

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Seth’s Blog: Who’s responsible for service design?

paper princess chic

So true. But being a human I blame the messenger. As a manager I should know better…

Seth’s Blog: Who’s responsible for service design?.

Who’s responsible for service design?

How many people should be answering the phone at Zappos on a Saturday? What’s Southwest Airlines policy regarding hotel stays and cancelled flights? Should the knobs on the shower at the hotel go side by side or one above the other?

To be continued at Seth’s Blog: Who’s responsible for service desig

Photocredit: http://www.416cyclestyle.com/

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