What is this UX thing? by Abby Covert

distantheartbeats:</p><br />
<p>I couldn’t bear to stay indoors when the sun was out (it’s such a rare occurrence for us!) so I’m soaking up the sun and doing my revision outdoors for a wee while.” /></p>
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I would prefer Watch this UX thing.

From the author:

An entry level class answering the question, what is user experience?

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Carol Smith’s Selling UX in Your Organization -

Bring The Users: Selling UX in Your Organization was presented at Stir Trek 2012 in Columbus, Ohio by Carol Smith. You are convinced that UX work will not only save time and effort, but will also increase profits. Now you need to persuade your team to integrate UX activities into your work. This presentation will give you the facts to back up your convictions. Carol provides you with clear and compelling responses to tough questions about UX and usability methods. You’ll leave with facts about the Return on Investment (ROI) of UX, how to respond to UX skeptics, and how to turn your entire team into UX advocates.

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Service Design: Setting The Stage For The Consummate Experience | UX Magazine

coherentramblings:</p>
<p>Word. (Taken with instagram)<br />
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<p>Via <a href=Scoop.it – Designing designed customer service

RT “@uxmag: New article- http://t.co/zS1HA0YbService Design: Setting The Stage For The Consummate Experience – #ux #servicedesign”…
Show original

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UX and CX: Under-Empowered, Under-Valued, but Oh, So Important! – Total CX

(by marriedmurder)

Found at UX and CX: Under-Empowered, Under-Valued, but Oh, So Important! – Total CX.

For a number of years now, companies have been adding execs with Customer Experience in their titles. But only the most savvy, customer-centric organizations actually empower these CX execs with any clout. Most CX activities start and end with surveying and measuring customer satisfaction. Even those initiatives that do dive deeply into understanding customer needs and expectations often leave those learnings just languishing on the floor—without any official or sanctioned input into product or process development/improvement, these insights have no place to go.

CX-thru-Customer-Lifecycle-smAnd then there is User Experience research and input. Again, although there are often UX practitioners working with—or even on—product development teams, their input is usually provided too late in the development process or discounted in favor of time and budget goals. And talk about being undervalued, one very smart UX practitioner I know makes sure that whatever title she has in an organization, the words User and Experience are not included

Read all at UX and CX: Under-Empowered, Under-Valued, but Oh, So Important! – Total CX.

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