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2009 August 13
What are the marketing trends for 2010 and where does Social Media Figure in the mix? A report by Equation Research indicates some interesting trends that highlight that “Social Media” is certainly past being a fad and becoming mainstream.
The 5 Highlights
1. Current and Intended Social Media Use
- Yes, it’s currently part of our marketing activity 59%
- We’re planning to implement social media 28%
- No, we’re not using or planning to use social media 13%
When you break this down by company size, there seems to be a schism between Social Media use among small brands. Half (56%) of these smaller companies are currently pursuing Social Media tactics, yet almost a third (29%) are not planning any move into the Social Media space –small B2B in particular seem reluctant. Note: My experience in presenting proposals and interacting with different size companies seems to bear this out
The adoption of Social Media is well past critical mass –multiple published studies support this finding. While the quality of the implementations is difficult to assess, Social Media is now table-stakes. No business professional should be without a solid understanding of how this new world affects them.
2. Barriers To Using Social Media
This report seems to reflect similiar issues from another survey which I highlighted in a previous post “Survey Reveals: The Top 5 Social Media Channels Companies Are Using” where the survey conducted by Minneapolis-based Russell Herder and Ethos Business Law in July 2009 also mentioned very similiar barriers to using Social Media, with the two major barriers being
1. “We don’t know enough about social media to know where to begin” (Fear of the unknown and lack of knowledge) 37% of respondents
Note : This highlights an opportunity for social media consultants to educate and provide expertise
2. “There’s no established way to measure the effectiveness of social media (ROI)” 37% of those surveyed
For a more detailed list of the barriers for companies avoiding using social media see my recent post “28 Reasons Why The CEO Is Afraid Of Social Media”
3. Main Social Media Channels
Again the Top 5 are very similiar to those revealed in the survey conducted by Minneapolis-based Russell Herder
- Facebook Page 89%
- Online videos 68%
- Facebook Group 58%
- Twitter 53%
- Blogs 53%
4. How are you measuring the effectiveness of your social media efforts?
- Tracking website hits 58%-70% (This range is dependent on the size of the company)
- Tracking links on sites 39%-45%
- Tracking mentions on sites 32%-48%
- Tracking sales/new business leads 37%-40%
- Measuring buzz 27%-34%
5. How do you see this allocation (of Marketing dollars) changing in the next year?
This is where the report gets interesting where Social Media, Search Engine and OnLine Marketing take the top 3 positions in Marketing Trends for 2010 with traditional media, (such as TV and Print Media) taking a distinct back seat on Marketing growth trends.
Percentage of Companies saying that they would see a significant increase in spend in
- Social Media with an indicated 25%
- Online Advertising with 17%
- Search Engine Advertising at 20%
Compare this to the percentage of companies saying they would significantly increase spending in traditional media.
- TV at 3%
- Print Advertising at 1%
So what did the report say were the implications of this distinct trend to Social Media and Online Marketing dollars being spent
- Print and TV advertising continue to suffer. As consumers move away from these mediums, so will ad dollars
- Advertising and ways of thinking about advertising needs to change as channels shift and morph. There is no easy translation of a traditional Print, TV, or even Online campaign to the world of Social Media.
Equation Research is a full service research execution and strategy firm working with an extensive list of Fortune 1000 clients including brands, advertising and PR agencies, other research firms and magazine publishers.
So what are your spending plans for Social Media in 2010?
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Tags: Change, Customer Service Management, Front Office and Customer Service, Front Office and Customer Service Operations, Knowledge management, Performance management, Jeff Bulas, Leadership, Making sense of leadership, Management, Operations, Personal Productivity, Social CRM and social business, Transition, Vision, Vision, visionaries, vision things, trends, way of seeing, Ways of Seeing
As an operational manager, who works in large-scale organizations, going through massive transitions, one of my guidelines was always my (regular or project) staff in getting things done timely.
Nowadays with an MDA I’m always keen to facilitate my staff. Which implies for me scanning my messages, looking for potential loss of value or possible opportunities and an almost real time response during working hours and offline!
One implication is that to boost speed, it is important to response to key staff right away. Because of the independence of value creation, this increases the effectiveness and efficiency at the organizational or project level. And maybe counterintuitive for you at a first glance: in my experience and opinion it also minimizes my own effort at a personal level over time.
If i get back back to people immediately, those who depend on me won’t absorb my time in other ways – including filling up my inbox, my voicemail, claiming my secretaries or booking (too-long) appointments, copying me on every possible e-mail, scheduling – boring – meetings just to et attention and trying to get me on board or committees to ensure meeting committment.
It was Tom Gilb in the eighties who once claimed “do not attend meetings”.
And from that perspective I acted (better and better supported by technology). I did this always in my belief that an Enterprise program that costs more than 50.000 Euro a day should be delayed by an employee who earns 50.000 Euro per year.David Allen‘s Getting Things Done pointed always to another direction. In spite of his recommendation I kept working with my practice. This post nuances the getting things done approach and focuses also on value creation.
Great to see how theory and operations can connect!
9:12 AM Thursday September 10, 2009 by Ron Ashkenas
I used to be amazed when I would watch my daughter at the computer terminal working on a high school paper, listening to music, eating a snack, and conducting simultaneous instant messaging conversations with a dozen friends around the world. Had her brain been re-wired by the constant use of technology so that she could concentrate on different activities and actually get things done; or should I worry that she was trying to do too many things at once?
Now a study from researchers at Stanford University suggests that
my concerns may have been well-founded. The study conclusions, reported in the Aug. 24 issue of the Proceedings of the National Academy of Sciences, are unambiguous: “Multitaskers were just lousy at everything,” according to Clifford I. Nass, a professor of communication at Stanford and one of the study’s investigators. Despite starting the research on 100 college students with the hypothesis that multitaskers had some special abilities, the study found that multitaskers were actually quite ineffective at managing information, maintaining attention, and getting results. Compared to study participants who did things one task at a time, they were mediocre.While a single study of 100 students doesn’t prove anything definitively, it does reinforce what many of us have probably suspected – that trying to do too many things at once often means getting none of them done well.
In organizations however, the implication is much more pernicious because individual performance, for better or worse, is multiplied and amplified many times over. If dozens of people are reducing their effectiveness by multitasking, then the organization runs the risk of being tied up in knots.
Anyone who has been through a post-merger integration or a major systems implementation or a large-scale reorganization knows what I’m talking about. The success rate of big projects like these is around 30%. One of the reasons for this dismal track record is that well-meaning project managers try to cram everything in at once so that multiple work streams involving hundreds of people are simultaneously making changes in work processes, reporting relationships, technology usage and more – while everyone also attempts to keep going with their regular jobs. It’s an organizational version of multitasking, or multitasking on steroids. And just like individuals who (according to the Stanford study) reduce their effectiveness by multitasking, so do organizations. If it’s hard for one person to concentrate on a meeting while responding to blackberry messages while eating lunch, imagine what happens when you multiply the distractions by the thousands?
Before you turn in your Blackberry and refuse the next big organizational project however, let me suggest that the alternative to multitasking is not single-tasking. In this day and age, that would be too slow.
Rather the answer is to shift our mindsets from a focus on volume to a focus on value. Instead of checking off all the boxes and trying to get everything done, let’s identify those activities and initiatives that will truly add value. It’s OK not to do certain things, or to do them later. For example, in a recent merger, a team was debating whether to adopt Lotus Notes or Outlook as the standard email system. It’s an interesting discussion, but in the short term it’s not a value-creator for the combined company.We all have choices to make, as individuals and as managers of organizations. What can you do to make sure that those choices are based on value rather than volume?
Ron Ashkenas is a managing partner of Robert H. Schaffer & Associates, a Stamford, Connecticut consulting firm and the author of the forthcoming book Simply Effective: How to Cut Through Complexity in Your Organization and Get Things Done (Harvard Business Press, December, 2009).
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