How Social Will Drive Customer Experience Into 2014

How Social Will Drive Customer Experience Into 2014 | Ted Rubin talks about where he sees Social going in 2014 (How Social Will Drive Customer Experience Into 2014 http://t.co/4tcOv2x0RJ via @TedRubin…

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Bella Heathcote

Bella Heathcote

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Is Customer Engagement and Experience the new CRM?

 marciante

See on Scoop.itDesigning design thinking driven operations

I am currently traveling on our ISIS Papyrus Roadshow 2013. The theme of our event series – as well as my keynote – is ‘Customer Engagement and Experience’. It was therefore sensible to include an …

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Where Do You Fit in the New Retail Web?

uliette sandbox

See on Scoop.itDesigning design thinking driven operations

The fight between utility and experiential commerce promises to be one of the hottest yet seen on the web. What are the keys to retail success in each model? (RT @Chirag_S_Swamy: What type of #ecommerce site are you?

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Photocredit: uliette sandbox

 

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