Posts Tagged ‘Service 2.0’
2009/08/16
View more presentations from randywoods.
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Loving Enterprise 2.0 and quality (duperrin.com)
For Positive Enterprise 2.0 ROI, Build an IT HR Partnership (fredzimny.wordpress.com)
Enterprise 2.0 Free e-book (fredzimny.wordpress.com)
Dion Hinchcliffe onAssessing the Enterprise 2.0 marketplace in 2009: Robust and crowded (fredzimny.wordpress.com)
Social CRM – rescuing CRM from its hijacking (fredzimny.wordpress.com)
The Nexus of Defined Business Process and Ad Hoc [...]
Posted in CRM, Enterprise 2.0, Social Media, Web 2.0 and Information Technology,, Front Office and Customer Service Operations, Knowledge management, Performance management, Vision, visionaries, vision things, trends |
Tags: Change, CRM and Web 2.0, Enterprise 2.0, Leadership, Making sense of leadership, Service 2.0, Social Enterprise, Social media, Social network, Transition, Trends, Ways of Seeing
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2009/08/05
Post found at Managing beyond Web 2.0 – McKinsey Quarterly – Business Technology – Strategy
Companies should prepare now for the day when Web 2.0 morphs into Web 3.0.
JULY 2009 • Donna L. Hoffman,
This is a Conversation Starter, one in a series of invited opinions on topical issues.
Read the essay, then share your thoughts by commenting.
It’s [...]
Posted in CRM, Enterprise 2.0, Social Media, Web 2.0 and Information Technology,, Vision, visionaries, vision things, trends |
Tags: Blown to Bits, Business, Change, Communication, Company, Consumer, CRM and Web 2.0, Customer experience, Customer relationship management, Customer Service Management, Donna L Hoffman, Enterprise 2.0, Flickr, Front Office and Customer Service, Liz Wolfe, Marketing, Marketing and Advertising, Service 2.0, Technology, Transition, Trends, Vision, Ways of Seeing, Web 2.0, YouTube
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2009/07/27
This blog has several items that refer to the excellent work of Dion Hinchcliffe. This post reflecting on The Engagement report is included because it reflects the intellectual and operational doubts that managers like me (even as I am an advocate) have about the adaption (and indeed, adaption is not implementing or managing) of social [...]
Posted in CRM, Enterprise 2.0, Social Media, Web 2.0 and Information Technology, |
Tags: Business, Change, Charlene Li, CRM and Web 2.0, Enterprise 2.0, Information Technology, Service 2.0, Social Enterprise, Social media, Social network, Social software, Technology, Transition, Vision, Ways of Seeing
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2009/07/25
The Social Customer Care Plan
View more documents from Yianni Garcia.
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Debunking The Myths of Social Media (futurelab.net)
Do You Have Social Media Integrity? (bizzia.com)
Four Signs Your Social Media Expert May Be Bad for Business (davidwmullen.com)
Putting “Social” Back Into Social Media (bizzia.com)
Are We Forcing Social Media [...]
Posted in Links, Misc. & Tweets |
Tags: Business, Change, CRM and Web 2.0, Customer service, Information Technology, On the Web, Service 2.0, Social Enterprise, Social media, Technology, Transition, Trends, Vision, Ways of Seeing
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2009/07/20
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How to Build a Product with Your Community Slidecast (slides+audio) (loiclemeur.com)
Earning Your Media (continued) (avc.com)
About the community, by the community (sociallyminded.co.uk)
Managing Twitter within Organizations with TweetFunnel (lexnetcg.com)
Four Signs Your Social Media Expert May Be Bad for Business (davidwmullen.com)
Are We Forcing Social [...]
Posted in CRM, Enterprise 2.0, Social Media, Web 2.0 and Information Technology,, Front Office and Customer Service Operations, Knowledge management, Performance management, Vision, visionaries, vision things, trends |
Tags: Advertising, Advertising Age, Business, Change, CRM and Web 2.0, Customer relationship management, Customer Service Management, Front Office and Customer Service, Information Technology, Marketing, Media, Service 2.0, SlideShare, Social media, Social network, Technology, Transition, Trends, Ways of Seeing
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2009/07/19
CRM 2.0 Meets the Financial Services Sector
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What’s The Last Innovation We’ve Seen Coming Out From The Banks? Scenarios For Banks In 2020? (fredzimny.wordpress.com)
Blown to bits: Five More Banks Shut Down by the Feds (bizzia.com)
The Best Business Model in the World (blogs.harvardbusiness.org)
[...]
Posted in CRM, Enterprise 2.0, Social Media, Web 2.0 and Information Technology,, Front Office and Customer Service Operations, Knowledge management, Performance management, Vision, visionaries, vision things, trends |
Tags: Blown to Bits, Brand, Business and Economy, Change, CRM and Web 2.0, Customer relationship management, Financial Consultants, Financial Services, Insurance, Making sense of leadership, Service 2.0, Social Enterprise, Social media, Transition, Trends, Vision, Ways of Seeing
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2009/07/18
Practical Access To Service Design
View more documents from fred.zimny.
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CEX sells: Goodbye Process-Thinking. Hello Design-Thinking (fredzimny.wordpress.com)
Does the no in Innovation stand for Unnovation? (fredzimny.wordpress.com)
Unnovation (blogs.harvardbusiness.org)
R&D 2.0: Fewer Engineers, More Anthropologists (blogs.harvardbusiness.org)
Hyped or hoped: the enterprise implications of Google Wave (original post from Dion Hinchcliffe) [...]
Posted in Links, Misc. & Tweets |
Tags: Books, Business, CRM and Web 2.0, Customer experience, Customer relationship management, Customer Service Management, Detroit, Front Office and Customer Service, Google Docs, Hedge fund, Information Technology, On the Web, Service 2.0, Technology, Transition, Trends, Vision, Ways of Seeing, Weblogs
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