Serve4impact’s top posts in 2013

Baskin Dim Bulb branding advertising social media business strategy: The Digital Shakedown

Rethinking the Marketing Funnel in a World of Social Media | David Rogers Blog

Fred Zimny recommends this toolkit for preparing your own Blue Ocean

Top 10 CEOs Who Never Went to College

Recommended exhibition: The Subversion of Images Surrealism, Photography, and Film @Winterthur\

10 Ways to Attract Employees to Your Intranet

Social Media-Integration-Theory-Model | Social Media Today

The Opportunity Analysis Canvas

Download Designing for Growth – A Design Thinking Toolkit for …

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Social Marketing Trends in 2014 | Social Media Today

A look at some of the trends in social marketing you can expect to see in 2014.

See on socialmediatoday.com

momomi:

momomi:

 

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Massive Disruption on the Horizon: B2B Sales Is Going B2C

Much of my focus is on the B2C world, but I’ve noticed that digital has created lots of overlaps with the B2B world.

See on www.linkedin.com

 

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Social Customer Service Statistics | Social Media Today

social customer service Looking from this year back to last, it’s scary just how fast social customer service and engagement has evolved.

See on socialmediatoday.com

Photocredit: reading-is-cool,

Intelligent information: New Rules for Managing the Customer Exper…

http://dustjacketattic.blogspot.com.au/

See on Scoop.itDesigning design thinking driven operations

Presentation initially delivered at Kodak Global Directions conference, 9-24-13 (Intelligent information: New Rules for Managing the Customer Experience by @jmancini77 http://t.co/78tQ78sgfr via …

 

Photocredit: http://dustjacketattic.blogspot.com.au

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Can Social Business Make Employees Happier?

See on Scoop.itDesigning design thinking driven operations

Executives who use social media to build emotional capital in their organizations see better information flows, more collaboration, lower turnover and higher employee motivation. Image courtesy of Flickr user Torley.

See more  on sloanreview.mit.edu

Photocredit: noddyboom

 

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Is Customer Engagement and Experience the new CRM?

 marciante

See on Scoop.itDesigning design thinking driven operations

I am currently traveling on our ISIS Papyrus Roadshow 2013. The theme of our event series – as well as my keynote – is ‘Customer Engagement and Experience’. It was therefore sensible to include an …

See on isismjpucher.wordpress.com