Lifetime Customer Value Case Study: Starbucks [Infographic] – Business 2 Community

How much is a customer worth to Starbucks? $14,099 http://t.co/Vw9QYXeEZV #customer #leadership #retail #starbucks #cex #custserv #cx #cem

See on www.business2community.com

andrea zehnder

andrea zehnder

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How to Engage the Front Line in Process Improvement – Brad Power – Harvard Business Review

Indeed, thinking about how to involve the front line. Even better, reflecting about engaging your customers in process improvements.

Found at How to Engage the Front Line in Process Improvement – Brad Power – Harvard Business Review.

In my last post, I looked at how Toyota engages front-line workers in process improvement and the challenges for other companies that want to adopt their approach. Based on the organizations I’ve seen, I’m pretty pessimistic that most can do what Toyota does. Yet, I have seen companies such as Kellogg’s, Starbucks, and Chevron succeed with alternative approaches to Toyota’s.

Read all at How to Engage the Front Line in Process Improvement – Brad Power – Harvard Business Review.

 

Photocredit:  tiffanydenise

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How We Built 4 Pillars of Business Greatness

Found at How We Built 4 Pillars of Business Greatness | TerryStarbucker.com.

The 4 Pillars of Business GreatnessAbout 3 years ago, after 20 years in the service business, I came to some high level conclusions about what I thought were the core “pillars” of business greatness.

And then, we went about the task of making sure all our teammates knew what they were, and why they were important.

To be continued at

 

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