Brian Solis’ Revolution

Technology analyst and futurist Brian Solis examines technology, trends and best practices and introduces viewers to the thought leaders who are blazing the trail.

Photocredit: dochanhlangtu

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Trust Me, I’m a Designer: 9 Principles for Creative Credibility by Jason CranfordTeague

A recent study by Demos (Demos.co.uk) called Truth, Lies and the Internet found that a third of teens polled in the UK believe any information they find on line is true without qualification. Even more staggering is that a 15% of that group admit to making their decision about the truthfulness of the content of a Web page based on appearance alone.

Photocredit:  SeñorJenks

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Andrew McAfee’s Enterprise 2.0 and Social Business

Miss Annie: Pastels.And.Dots

Andrew McAfee of the MIT Center for Digital Business explains how new collaborative tools let everyone create and organize information

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Service and Experience Design 11. Needs Clusters, by Michael Eckersley, PhD

Sasya: melancholia

Service and Experience Design 11. Needs Clusters, by Michael Eckersley, PhD

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Stephen Anderson’s What’s Your Perception Strategy? (Why It’s NOT All About Content)

sleepwalks9to5: ____________ ! Hot Chocolate ! ____________

If we focus too much on content, we ignore what we know about how our associative brain comes to makes sense new information. Think about how many people respond before reading past the first sentence

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10 things that startups do to build more sustainable, more innovati…

¡Viva! (via Lluís Andreu Oliver | lluisandreu.com)Via Scoop.itDesigning design thinking driven operations

Presentation given at the Design Wales 10 things conference – “10 things that startups do to build more sustainable, more innovative products and services, quic…
Via www.slideshare.net

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Big ideas, little price tag

127 / 365 - Exams are coming up (via Noukka Signe)Via Scoop.itDesigning design thinking driven operations

Sometimes it’s the little things that make life better. Like the DVD envelop buried beneath my pile of mail—a reminder that for a low monthly cost I can enjoy unlimited movies with no late fees.
Via globalblogs.deloitte.com

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Eyeka’s whitepaper Shopping 2020

Eyeka’s released a white paper on the the Future of Shopping. The company conducted interviews with retail experts and also asked its community of “creative consumers” to imagine shopping. For me that relevant that this is the second post on this blog.

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Don’t Miss the Services Leadership Institute

hislolita: L’Officiel vs Old Books by whimsical jane on Flickr. Found at Don’t Miss the Services Leadership Institute.

 

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THE 26TH ANNUAL SERVICES LEADERSHIP INSTITUTE
March 19-21, 2012
W. P. Carey School of BusinessArizona State University

Download Brochure

The Services Leadership Institute is a unique and powerful program that will bring together leading academicians and seasoned business leaders to show you how to apply a proven process for service quality in your organization.  You will identify key improvement points to make the greatest impact on delivering what your customers really expect and what they need to remain loyal.  No other program offers this level of executive education focused specifically on competing through service.  If you haven’t yet signed up, be sure to REGISTER prior to March 7 for early registration discounts!

At the Institute, you will learn how to diagnose and strengthen key weak spots in your service offerings: 

  • Find out what your customers really expect
  • Learn how to develop quality service designs
  • Discover ways to deliver your services 
  • Learn key principles of creating highly-profitable service offerings

As a participant, we ensure that you will be able to make the most of networking opportunities and the unique classroom setting by limiting the number of attendees to a small group of about 55-65 executives from a broad spectrum of industries.

The Institute will feature presentations, a case study and hands on sessions from organizations such as Cisco, Zane’s Cycles, Arizona State University’s W. P. Carey School of Business, Avnet, HEC ParisPetSmart, and the Center for Services Leadership.  The small classroom environment provides our attendees a unique learning opportunity to share ideas and immediately apply them to their business.

Visit wpcarey.asu.edu/institute for complete details and to download the brochure

at Don’t Miss the Services Leadership Institute.

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Prophets’ deck: trends in Interactive Design 2012

… (via {kari elaine})

Prophets presents the 2012 trends in interactive design on http://www.prophets.be/DesignTrends

Our vision of where interactive design is going in the near future and how to respond to it.

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