I Love User Experience – IA Summit Cross Channel Workshop

See on Scoop.itDesigning design thinking driven operations

Slides from my portion of the workshop with Peter Morville for the 2012 IA Summit.See it on Scoop.it, via I Love User Experience

See on www.scoop.it

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Carol Smith’s Selling UX in Your Organization -

Bring The Users: Selling UX in Your Organization was presented at Stir Trek 2012 in Columbus, Ohio by Carol Smith. You are convinced that UX work will not only save time and effort, but will also increase profits. Now you need to persuade your team to integrate UX activities into your work. This presentation will give you the facts to back up your convictions. Carol provides you with clear and compelling responses to tough questions about UX and usability methods. You’ll leave with facts about the Return on Investment (ROI) of UX, how to respond to UX skeptics, and how to turn your entire team into UX advocates.

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I Love User Experience – Design for Cross-Channel Experiences

roadside picnic : ELENA KHOLKINA

Via Scoop.itDesigning design thinking driven operations

Slides for the IA Summit 2012 workshop, Design for Cross-Channel Experiences, by Peter Morville and Samantha Starmer.See it on Scoop.it, via I Love User Experience

Via www.scoop.it

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Angel Anderson’s why we share

bikesandbabes:</p>
<p>by Lara Jade<br />
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<p><a class=User Experience Designers are increasingly asked to design for social engagement with features like following, commenting, and the critical piece of the viral web; sharing. Tweets, status updates, and

 

 

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Johan Ronsse’s Designing better user interfaces

Designing better user interfaces sets out to teach interface design by talking through concrete examples: what works, what doesn’t work. A good interface consists of a thousand details done right.

second floor 5050 (by Lunaphotography)

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User Experience is Not a Feature by @TriKro

Via Scoop.itDesigning design thinking driven operations

Is anyone else out there sick of signing up for on-line products that don’t do what they promised? It’s only an MVP is a poor excuse for bad user experience.
Via grasshopperherder.com

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Do complex user experiences really cause 50% of product returns? – Customer Experience LabsCustomer Experience Labs

teachingliteracy:</p>
<p>(by CHELSEA//RENEE)<br />
” />Found at <a href=Do complex user experiences really cause 50% of product returns? – Customer Experience LabsCustomer Experience Labs.

Customer Product Returns1 Do complex user experiences really cause 50% of product returns?The day after Christmas, I spent the day at an absolutely mobbed shopping mall (Bellevue Square) swamped with people returning gifts. And that reminded me to write this blog post about product returns I’ve been thinking about for a long time and it seems like a good theme to welcome 2012 in with.

Complexity & Cognitive Friction are BAD for Business

Read all at at Do complex user experiences really cause 50% of product returns? – Customer Experience LabsCustomer Experience Labs.

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Service Design: Setting The Stage For The Consummate Experience | UX Magazine

coherentramblings:</p>
<p>Word. (Taken with instagram)<br />
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<p>Via <a href=Scoop.it – Designing designed customer service

RT “@uxmag: New article- http://t.co/zS1HA0YbService Design: Setting The Stage For The Consummate Experience – #ux #servicedesign”…
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