Which Channels Do US Consumers Prefer Using?

Via Scoop.itServe4impact: designing design driven operations

We’re working on a report for early next year that examines channel preferences. We asked 5,000 US consumers to pick their preferred channel for completing a wide variety of activities. Given th…
Via experiencematters.wordpress.com

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Conversation Agent: Re-envisioning Customer Value

I would add another dimension: crossing the muddy water and accepting the mere fact of co-creation in which value is always determined by your customer

Found at Conversation Agent: Re-envisioning Customer Value.

CustomerValue

Read the story at http://www.conversationagent.com/2011/08/re-envisioning-customer-value.html?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+ConversationAgent+%28Conversation+Agent%29

For the paper

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Conversation Agent: Update on Filters

Found at Conversation Agent: Update on Filters.

 

Share_content

The introduction of Google+ has brought renewed interest in two kinds of conversations:

  1. grouping people
  2. filtering content Read all at

Conversation Agent: Update on Filters.

 

 

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Conversation Agent: Do Customers Really Want to Co-Create Your Product?

i spy a swing. awesomeeee! vangould:  Dope.

My pov. Minimum position is that value is always created outside the company. And at the max it is indeed c0-creation.

Found at Conversation Agent: Do Customers Really Want to Co-Create Your Product?.

 

Do Customers Really Want to Co-Create Your Product?

Business Model Canvas

Innovation is a fundamental component of true market differentiation — and consequently a key component of business growth

To be continued at Conversation Agent: Do Customers Really Want to Co-Create Your Product?.

 

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Conversation Agent: Why Customer Service in Social is not Fair

velover:scarecrew: relevant…

Remember Youp’ s de Help? Januari 18th, the Dutch Customer Service Board will shed its light on which action points will be undertaken. Yes, Youp was November and today it is almost February.

Found at Conversation Agent: Why Customer Service in Social is not Fair.

Why Customer Service in Social is not Fair

TrustTwo weeks ago I had an issue with a large bank.

To be continued at Conversation Agent: Why Customer Service in Social is not Fair.

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Conversation Agent: We don’t Believe the Customer Comes First

Focusing on functionality instead of needs. And ignoring emotions and not creating an experience. How often does one still see that attitude?

Found at Conversation Agent: We don’t Believe the Customer Comes First.

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The food comes first. This is part of the philosophy statement I found on the Website of a cafe’ I went to recently

To be continued at Conversation Agent: We don’t Believe the Customer Comes First.

Credit: shipwreckd

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Conversation Agent: Customer Service Made Simple

Indeed, make it personal. Just like Zappos did. And no blurry audacious goals that one can not remember, empathize or sympathize with.

Found at Conversation Agent: Customer Service Made Simple.

 

Customer Service Made Simple

RItz-Carlton_Philadelphia

Are your employees proud to work at your company?

I was reading an article about the legendary service at the Ritz-Carlton and thinking that the company makes the strongest case for a direct correlationbetween customer service that goes beyond satisfying customers to truly connecting with them, and having an engaged and empowered work force.

To be continued at http://www.conversationagent.com/2010/10/customer-service-made-simple.html?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed:+ConversationAgent+(Conversation+Agent)

Photocredit: http://cyclop.tumblr.com

 

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Conversation Agent: The World Has Changed. People Are Empowered

Josh Bernoff & Twitter
Image by marcomassarotto via Flickr

Found at Conversation Agent: The World Has Changed. People Are Empowered.

The World Has Changed. People Are Empowered

EmpoweredbookjacketOne of the most common questions I get when I facilitate conversations at events is:how do I convince my manager and IT group to work with me? What can I say that will help me win them over to support my initiative?

To be continued at http://www.conversationagent.com/2010/09/the-world-has-changed-people-are-empowered.html

Photocredit  jasonrowe.

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