Which Channels Do US Consumers Prefer Using?

Via Scoop.itServe4impact: designing design driven operations

We’re working on a report for early next year that examines channel preferences. We asked 5,000 US consumers to pick their preferred channel for completing a wide variety of activities. Given th…
Via experiencematters.wordpress.com

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Conversation Agent: Re-envisioning Customer Value

I would add another dimension: crossing the muddy water and accepting the mere fact of co-creation in which value is always determined by your customer

Found at Conversation Agent: Re-envisioning Customer Value.

CustomerValue

Read the story at http://www.conversationagent.com/2011/08/re-envisioning-customer-value.html?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+ConversationAgent+%28Conversation+Agent%29

For the paper

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Conversation Agent: Update on Filters

Found at Conversation Agent: Update on Filters.

 

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The introduction of Google+ has brought renewed interest in two kinds of conversations:

  1. grouping people
  2. filtering content Read all at

Conversation Agent: Update on Filters.

 

 

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Conversation Agent: Do Customers Really Want to Co-Create Your Product?

i spy a swing. awesomeeee! vangould:  Dope.

My pov. Minimum position is that value is always created outside the company. And at the max it is indeed c0-creation.

Found at Conversation Agent: Do Customers Really Want to Co-Create Your Product?.

 

Do Customers Really Want to Co-Create Your Product?

Business Model Canvas

Innovation is a fundamental component of true market differentiation — and consequently a key component of business growth

To be continued at Conversation Agent: Do Customers Really Want to Co-Create Your Product?.

 

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Conversation Agent: Why Customer Service in Social is not Fair

velover:scarecrew: relevant…

Remember Youp’ s de Help? Januari 18th, the Dutch Customer Service Board will shed its light on which action points will be undertaken. Yes, Youp was November and today it is almost February.

Found at Conversation Agent: Why Customer Service in Social is not Fair.

Why Customer Service in Social is not Fair

TrustTwo weeks ago I had an issue with a large bank.

To be continued at Conversation Agent: Why Customer Service in Social is not Fair.

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